Lauren Hensley
Sturgis,SD
Summary
Results-oriented General Manager with a strong track record in streamlining processes and driving operational success. Skilled in training and coaching teams to enhance service delivery while maintaining high-quality standards. Committed to implementing cost-saving measures that boost overall business performance.
Overview
25
25
years of professional experience
Work History
General Manager
Indian Motorcycle Sturgis
Sturgis, SD
01.2015 - Current
- Led operational strategies to enhance customer experience and loyalty.
- Streamlined inventory management processes
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Cultivated partnerships with local businesses to boost community engagement.
- Implemented cost-saving measures while maintaining high product quality and service standards.
- Directed hiring processes, selecting top talent to strengthen team capabilities.
- Managed budget implementations and contract negotiations.
- Developed training programs for staff to improve service delivery and efficiency.
- Analyzed sales data to identify trends and drive marketing initiatives.
General Manager
Loess Hills Harley-Davidson
Loess Hills, IA
01.2011 - 01.2015
General Sales Manager
Vern Eide Motorcars
Sioux Falls, SD
10.2009 - 01.2011
Sales Manager
Lithia Motors, Inc
Reno, NV
01.2001 - 10.2009
Education
High School Diploma -
Douglas High School
Gardnerville, NVSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
Accomplishments
*We are the number 1 Indian Dealer in the Nation
*We are a 5 star Service Establishment
*Indian Motorcycle Dealer Council
Timeline
General Manager
Indian Motorcycle Sturgis
01.2015 - Current
General Manager
Loess Hills Harley-Davidson
01.2011 - 01.2015
General Sales Manager
Vern Eide Motorcars
10.2009 - 01.2011
Sales Manager
Lithia Motors, Inc
01.2001 - 10.2009
High School Diploma -
Douglas High School