Lauren Hernandez
Summary
Reliable and energetic professional with experience leading youth programs and delivering exceptional customer service. Successfully supervised teams, organized daily activities, and fostered a fun, supportive environment for children as a lead camp counselor. Background in the customer service field has strengthened communication, problem-solving, and multitasking abilities in fast-paced settings. Committed to creating positive experiences and building strong relationships with clients, coworkers, and community members.
Overview
4
4
years of professional experience
Work History
Phone Operator; Cashier
Vita Bella Pizzeria
Plainfield, IL
01.2021 - Current
- Communicate with customers to receive and process orders.
- Assist in the kitchen and food preparation.
- Maintain a clean and organized work establishment.
- Develop relationships with customers through effective communication techniques.
Lead Summer Camp Counselor
Northern Will County Special Recreation Assocation
Romeoville, Illinois
06.2024 - 07.2024
- Daily meetings with staff to plan and execute activities and review camper profiles to accommodate specific needs.
- Establish a positive and safe environment for campers.
- Supervise and interact with campers.
- Communicate directly with parents or guardians of their child's progress.
- Provide instruction to counselors and campers.
- Conduct regular evaluations of camper progress in order to adjust instruction accordingly.
Summer Camp Counselor
Northern Will County Special Recreation Assocation
Romeoville, IL
06.2023 - 08.2023
- Create a positive and safe environment for campers.
- Supervise and interact with campers.
- Coordinate and communicate with staff and lead counselors to assist in the execution of daily activities for campers.
Education
Bachelor of Science - Accounting
The University of Alabama
Tuscaloosa, AL05-2027
Skills
- Microsoft Excel
- Team collaboration
- Customer service
- Effective communication
- Attention to detail
- Problem-solving abilities
- Creativity and innovation
- Adaptability and flexibility
Affiliations
- Accounting Student Association - General Member, 2024-Present
- Zeta Tau Alpha Nu Chapter - General Member, 2023-Present; New Member Enrichment Team Assistant, 2024-Present
- Special Olympics Club - General Member, 2023-2024
Timeline
Lead Summer Camp Counselor
Northern Will County Special Recreation Assocation
06.2024 - 07.2024
Summer Camp Counselor
Northern Will County Special Recreation Assocation
06.2023 - 08.2023
Phone Operator; Cashier
Vita Bella Pizzeria
01.2021 - Current
Bachelor of Science - Accounting
The University of Alabama
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