Marisa Williams
Overflow Phone Operator
Memphis,TN
Summary
Seeking a full-time position in an environment that offers greater challenges, increased benefits for my family, and the opportunity to contribute to the efficient and productive advancement of the company.
Overview
19
19
years of professional experience
Work History
Overflow Phone Operator/Receptionist
Bioventus LLC
11.2023 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Customer Service Associate
NTT DATA
04.2023 - Current
- Assist medical insurance providers with member services issues or inquiries, including benefits and cost sharing benefit amounts.
Customer Service Representative
Amazon.com
08.2022 - 01.2023
- Managed customer accounts and responded to inquiries and issues related to orders, subscriptions, billing, and membership from a remote work location.
Warehouse Worker
Randstad Staffing/Onin Staffing
09.2019 - 03.2022
- Various warehouse jobs consisting of handling, packaging, sorting, and labeling.
Correctional Officer
Shelby County Corrections Center
09.2005 - 08.2019
- Ensured safety, security, care, and custody of inmates
- Wrote reports and made computer entries of all activities
- Conducted inmate transportation within the compound
- Supervised communications within the institution and with other agencies
- Monitored daily activities to identify and manage suspicious behavior, conflicts, and improper conduct
- Reacted promptly to potential threats and diffused conflicts
- Provided first aid and CPR during emergencies.
Education
Psychology - High school diploma -
Southwest Tennessee Community College
01.2004
Psychology - High school Diploma -
University of Memphis
01.2002
High School diploma -
South Side High
01.1997
Psychology - High School diploma -
Rust College
01.1997
Skills
- Type 40 WPM
- Microsoft Excel
- Microsoft Teams
- Microsoft Word
- Microsoft OneDrive
- Microsoft OneNote
- Microsoft Outlook
- Sharepoint
Personal Information
Date of Birth: 08/24/1979
References
- Shirley Williams, Retired RN, 9016012722
- Erica Spencer, MSN, 9015503665
- Keesha Woodland, Correctional Lead, Shelby County Corrections Center, 9018640211
Timeline
Overflow Phone Operator/Receptionist
Bioventus LLC
11.2023 - Current
Customer Service Associate
NTT DATA
04.2023 - Current
Customer Service Representative
Amazon.com
08.2022 - 01.2023
Warehouse Worker
Randstad Staffing/Onin Staffing
09.2019 - 03.2022
Correctional Officer
Shelby County Corrections Center
09.2005 - 08.2019
Psychology - High school diploma -
Southwest Tennessee Community College
Psychology - High school Diploma -
University of Memphis
High School diploma -
South Side High
Psychology - High School diploma -
Rust College
Similar Profiles
STEPHONIE TRAVISSTEPHONIE TRAVIS
Patient Financial Services Manager at Bioventus LLCPatient Financial Services Manager at Bioventus LLC
KSENIYA KACEY SHAKOTKOKSENIYA KACEY SHAKOTKO
Corporate Tax Manager at Bioventus LLCCorporate Tax Manager at Bioventus LLC
KIMBERLY MILLERKIMBERLY MILLER
Director Operational Excellence at Bioventus IncDirector Operational Excellence at Bioventus Inc
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis
Maurice BlandMaurice Bland
Home Improvement Contractor at Self-employedHome Improvement Contractor at Self-employed