Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Hill

Lansing,MI

Summary

Experienced in the hospitality industry, consistently striving to provide exceptional guest experiences. Demonstrates effective management of customer interactions and issue resolution, resulting in high levels of satisfaction. Recognized for strong teamwork and adaptability in fast-paced environments. Brings valuable skills in customer service, communication, and problem-solving highly sought after by employers in this field.

Overview

3
3
years of professional experience

Work History

Server

Devils Lake Yacht Club
05.2025 - Current
  • Managed multiple tables simultaneously while maintaining high service quality.
  • Provided prompt food and beverage service with a focus on customer needs.
  • Utilized POS system for order placement, billing management, and complimentary item handling.
  • Collaborated with team members to enhance workflow during busy shifts.
  • Executed opening and closing duties to ensure seamless service transitions.
  • Maintained a clean dining area to promote an enjoyable guest experience.
  • Addressed customer complaints professionally, ensuring swift resolutions and positive relationships.
  • Bussed and reset tables to uphold cleanliness in dining and work areas.

Bartender/Server

Skips Pub
05.2023 - 08.2024
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Trained new staff members on restaurant procedures, menu items, and customer service standards
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
  • Served high customer volumes during special events, nights, and weekends.

Little League Umpire

Hudson Softball League
06.2022 - 07.2024
  • Streamlined communication between coaches, players, and league officials through timely reporting of game results and incidents.
  • Facilitated smoother transitions between innings by efficiently managing game pacing and breaks.
  • Maintained a safe playing environment for players by addressing any safety concerns or hazards on the field.
  • Increased player understanding of rules by explaining calls in a clear and concise manner when necessary.
  • Supported a positive atmosphere at games by interacting courteously with all individuals involved, including coaches, players, parents, and spectators.

Education

College Student - Humanities Pre-Law

MSU
East Lansing, MI

High school diploma - undefined

Hudson High School
Hudson, MI
05.2023

Skills

  • Leadership
  • Bartending
  • Restaurant Experience
  • Clear and effective communication
  • Complex Problem-solving
  • Team player attitude
  • Strong multitasking
  • Customer service
  • Highly reliable

References

Tina Salisbury

Dining Room Manager of Devils Lake Yacht Club

(517) 662-5555

Erika Borck

Administrative Assistant for Hudson Area Schools/Head Varsity Softball Coach
eborck@hudson.k12.mi.us
(517) 206-0070

Jami Perry

Owner/Manager of Skips Pub

(517) 403-5783

Timeline

Server

Devils Lake Yacht Club
05.2025 - Current

Bartender/Server

Skips Pub
05.2023 - 08.2024

Little League Umpire

Hudson Softball League
06.2022 - 07.2024

High school diploma - undefined

Hudson High School

College Student - Humanities Pre-Law

MSU

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