Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lauren H. Maino

Gordonsville,VA

Summary

Dynamic and results-driven healthcare leader with over 15 years of progressive experience leading cross-functional teams, managing multimillion-dollar operations, driving performance improvement initiatives, and implementing patient-centered programs in both clinical and corporate environments. Proven expertise in strategic planning, contract management, stakeholder engagement, and staff development. Adept at coordinating large-scale projects across departments, including medical education, access operations, and APP programs, resulting in measurable performance gains, streamlined workflows, and enhanced patient outcomes. Recognized for operational excellence, innovation, and driving alignment between organizational goals and service delivery. Excels in complex environments requiring collaboration, accountability, and a deep understanding of healthcare operations.

Overview

12
12
years of professional experience

Work History

Center For Advanced Practice Programs Manager

UVA Health
Charlottesville, Virginia
10.2024 - Current
  • Manage system-wide operations and strategic initiatives for 690+ Advanced Practice Providers across UVA Health.
  • Serve as lead liaison between departments, aligning APP clinical practice and program development with institutional goals.
  • Oversee projects including employee business planning, annual reporting, OR process redesign, and faculty-facing templates.
  • Collaborate with C-suite and clinical leaders to design and implement enterprise-level innovations.
  • Led corporate rebranding and operational streamlining that improved internal communication and compliance reporting.

Medical Education Programs Coordinator

UVA Health
Charlottesville, Virginia
04.2023 - 10.2024
  • Managed 19+ educational programs and 3,500+ learner rotations, improving system navigation, rotation management, and scheduling efficiency.
  • Designed UVA’s first institution-wide standardized shadowing program; now being adopted across departments.
  • Led process improvements across clerkships, fellowships, NP/PA rotations, and faculty systems, enhancing educational delivery and reducing operational delays.

Assistant POD Manager

UVA Health
Charlottesville, Virginia
06.2021 - 03.2023
  • Directed a large access operations team, including supervisors, nurses, and coordinators in a high-volume contact center.
  • Implemented HURON initiative strategies that reduced 2,600+ backlogged referrals to same-day resolution.
  • Created an Urgent Patient Access Program that strengthened provider relationships and improved care timelines.
  • Winner of UVA UTEAM Award for transformational results and operational excellence.

Multi-Unit Director

ACAC Fitness & Wellness Center
Charlottesville, Virginia
02.2019 - 05.2021
  • Oversaw operations, programming, compliance, and revenue strategies for multiple health and wellness facilities.
  • Implemented customer engagement programs that increased membership and retention.
  • Managed safety, HR, payroll, and event logistics across all sites.

Store Director Multi-Unit Manager

Macys, Bare Minerals, Sephora, & Nordstrom
Tysons Corner, Virginia
01.2014 - 01.2019
  • Directed multi-unit retail operations generating $10M+ in annual revenue.
  • Promoted to training director role for high-performing stores and corporate education.
  • Led major sales events and operational initiatives ranked Top 5 nationally.

Education

Bachelor of Science - Business Administration And Management

University of The People
01-2025

Some College (No Degree) - Business Administration And Management

Rappahannock Community College
Saluda, VA
01-2004

Skills

  • Program & Contract Management
  • Clinical Operations & Compliance
  • Strategic Process Improvement
  • Budget Oversight & Financial Planning
  • Stakeholder Engagement & Relationship Building
  • Cross-Functional Team Leadership
  • Healthcare Education & Workforce Development
  • Performance Analysis & KPI Tracking
  • Staff Coaching, Training & Development
  • Government & Medicaid Compliance
  • High-Stakes Project Implementation
  • Conflict Resolution & Crisis Management

Accomplishments

  • Madam Foreman – Jury Duty
  • UTEAM Award – UVA Health
  • 2 Time ASPIRE Award - UVA Health
  • Cross-Departmental Leadership & Excellence - UVA Health
    Earned top performance reviews from every hospital department—an acknowledgment of strong leadership, communication, and the ability to foster effective collaboration across teams.
  • Corporate Sales Leader/Training Store Manager – Bare Minerals
  • USD Board Member – Capital One
  • Mentored by UVA Executives including John C. Bennett (Chief of Ambulatory Ops)

Timeline

Center For Advanced Practice Programs Manager

UVA Health
10.2024 - Current

Medical Education Programs Coordinator

UVA Health
04.2023 - 10.2024

Assistant POD Manager

UVA Health
06.2021 - 03.2023

Multi-Unit Director

ACAC Fitness & Wellness Center
02.2019 - 05.2021

Store Director Multi-Unit Manager

Macys, Bare Minerals, Sephora, & Nordstrom
01.2014 - 01.2019

Bachelor of Science - Business Administration And Management

University of The People

Some College (No Degree) - Business Administration And Management

Rappahannock Community College

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