Lauren Howey
Fair Oaks,USA
Summary
Operations Team Lead with extensive experience in leave administration and process improvement. Strong ability to improve client experiences and train teams effectively. Skilled in data analysis and conflict resolution, driving operational excellence and fostering strong client relationships. Committed to achieving important results in demanding situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Team Lead II
The Larkin Company
Roseville, CA
08.2024 - Current
- Led and trained a team of 20 administrators, serving over 70 clients across various industries.
- Managed daily operations, including case audits, policy reviews, and internal training sessions.
- Implemented policy changes to improve employer and employee experiences while ensuring compliance.
- Participated in management meetings to discuss policy updates and sensitive case matters.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
Operations Team Lead I
The Larkin Company
Roseville, USA
08.2022 - 07.2024
- Oversaw third-party human resources day-to-day administration for clients managing high-volume leave and claim services.
- Acquired extensive knowledge of VDI, STD, PFL, and relevant federal and state laws.
- Provided performance feedback for administration team members and delegated tasks effectively.
- Collaborated closely with cross-functional teams such as marketing, sales, finance and IT to ensure successful delivery of services.
Leave and Claim Administrator
The Larkin Company
Roseville, USA
11.2020 - 07.2022
- Managed daily administrative case management for over 35 leave of absence programs, ensuring timely processing according to established policies.
- Interpreted leave policies, drafted eligibility letters, and reviewed medical certifications for compliance.
- Coordinated return-to-work processes to facilitate seamless transitions back to employment.
Wellness Clinic Assistant
VIP Petcare
Roseville, USA
03.2020 - 10.2020
- Administered over 50 vaccination services daily, ensuring strict adherence to protocols and attention to detail.
- Collected and shipped blood samples for laboratory testing, delivering results promptly to clients.
- Provided personalized care recommendations aligned with VIP's Standard of Care to boost customer retention.
Veterinary Assistant
Sierra Ranch Veterinary Clinic
Roseville, USA
07.2019 - 12.2019
- Conducted daily and monthly inventory checks on medical equipment and medications, ensuring compliance with company policies and regulatory standards.
- Assisted in administering treatments, conducting laboratory tests, and provided critical care for hospitalized patients, demonstrating a strong commitment to animal welfare and healthcare.
Education
Bachelor of Science - Biological Sciences, Ecological, Evolutionary, and Organismal Biology, Health and Wellness
California State University, Chico
Skills
- Team leadership
- Data analysis
- Regulatory compliance
- Leave management
- Operations management
- Cross-functional coordination
Certification
Certified Leave Management Specialist Designation, Disability Management Employer Coalition (DMEC), 04/01/22
Timeline
Operations Team Lead II
The Larkin Company
08.2024 - Current
Operations Team Lead I
The Larkin Company
08.2022 - 07.2024
Leave and Claim Administrator
The Larkin Company
11.2020 - 07.2022
Wellness Clinic Assistant
VIP Petcare
03.2020 - 10.2020
Veterinary Assistant
Sierra Ranch Veterinary Clinic
07.2019 - 12.2019
Bachelor of Science - Biological Sciences, Ecological, Evolutionary, and Organismal Biology, Health and Wellness
California State University, Chico
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