Alyssa Day
Polk City,IA
Summary
Passionate Clinic Operations Lead with background as a Certified Medical Assistant with strong leadership skills. Dedicated to continuous process improvement in the face of a rapidly evolving healthcare system. Extensive knowledge of day to day clinic operations. Extremely results-oriented and proactive. Able to manage a variety of responsibilities simultaneously.
Overview
11
11
years of professional experience
Work History
Clinic Operations Lead II
UnityPoint Clinic
11.2018 - 07.2019
- Delivered effective onboarding and training to new and existing employees and ensured that all staff members were cross-trained in other job roles.
- Develop and adjust work schedules for clinical and front desk staff.
- Develop, implement, revise, and evaluate policies and procedures.
- Identify nurses’ and staff training needs and devise training programs to close gaps.
- Implement new policies and educate staff on changes.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
Certified Medical Assistant With Limited Radiology
UnityPoint Clinic - Family Medicine Grimes
01.2011 - 11.2018
- Obtained information about clients’ medical history, drug history, complaints, allergies, and take and record vitals.
- Managed and ordered medical supplies including medication and immunizations
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
- Supervised laboratory functions including quality assurance processes and documentation abiding by CLIA and COLA guidelines.
- Successfully participated in CLIA and COLA inspections for certification of the clinical laboratory.
- Assumed the role of Electronic Health Record Superuser and successfully aided in the transition from Allscripts to Epic.
- Assumed the role of Clinic Quality Super user.
- Participated in the develop of Patient Center Medical Home.
Clinic Supervisor
UnityPoint Clinic
07.2019 - 04.2022
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Education
Associate of Applied Science - Medical Assitant with Limited Radiology
Vatterott College
Des Moines, IA2011
Associate of Science - Health Science
DMACC Ankeny Campus
Ankeny, IASkills
- Promotes positive behavior
- Clinical quality improvement
- Team leadership
- Efficient and reliable team player
- Effective problem solver
- Independent judgment and decision making
Timeline
Clinic Supervisor
UnityPoint Clinic
07.2019 - 04.2022
Clinic Operations Lead II
UnityPoint Clinic
11.2018 - 07.2019
Certified Medical Assistant With Limited Radiology
UnityPoint Clinic - Family Medicine Grimes
01.2011 - 11.2018
Associate of Applied Science - Medical Assitant with Limited Radiology
Vatterott College
Associate of Science - Health Science
DMACC Ankeny Campus