Lauren Jackson
Oak Harbor,WA
Summary
With over 16 years of experience in the food industry and customer service, possesses a strong set of analytical, organizational, written, and oral communication skills. Effectively engages with diverse clientele in a high-volume restaurant setting, consistently exercising informed and independent professional judgment with a calm demenor. Naturally driven and self-motivated, able to work both independently and collaboratively within a team environment. Demonstrated commitment to maintaining high standards of food safety and hygiene.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store/Deli Associate and Barista
C.J.'s Evergreen General Store and Catering
09.2022 - 04.2023
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Prepared and packaged deli items according to customer specifications, maintaining high quality standards
- Managed inventory levels of deli products, monitoring expiration dates and rotating stock as needed
- Handled cash transactions accurately using cash registers or POS systems
- Resolved customer complaints or concerns promptly and effectively, striving for complete satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Server/Host/Barback
Green House Restaurant
09.2016 - 01.2020
- Provided guests with elegant ambiance, upscale table settings, and a menu with higher price points while maintaining fine dining etiquette
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu and wine pairing knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Barista/Cashier
Kelly's Cafe and Espresso
01.2019 - 10.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Shift Leader/Server/Bartender
Soy House
09.2013 - 08.2016
- Responsibilities include Prioritizing and executing tasks in a high-stress environment, initiating teamwork and customer satisfaction
- Engaged patrons as a dining room server, bartender and in event support
- Trained new employees on cash handling and service standards
- Supported and organized set-up and breakdown, and supervised staff
Education
Bachelor of Arts - Environmental Studies
Western Washington University
Bellingham, WA08.2015
Skills
- Experienced in food preparation, sandwich making, preparing and serving coffee beverages
- Proper food handling, cleaning and sanitization
- Customer engagement,hospitality and accommodation
- Stock rotation
- Meat cutting and equipment use
- Cash-handling and POS system operation proficiency
- Sales and use of upselling strategies proficiency
- Presentation and mechanizing product displays
Assessments
Work style: Reliability, 11/01/21, Proficient, https://share.indeedassessments.com/attempts/595836e983544974eab3ec8794183b9ceed53dc074545cb7
Certification
Washington State Food-Handler's Card
Timeline
Store/Deli Associate and Barista
C.J.'s Evergreen General Store and Catering
09.2022 - 04.2023
Server/Barista/Cashier
Kelly's Cafe and Espresso
01.2019 - 10.2019
Server/Host/Barback
Green House Restaurant
09.2016 - 01.2020
Shift Leader/Server/Bartender
Soy House
09.2013 - 08.2016
Washington State Food-Handler's Card
Bachelor of Arts - Environmental Studies
Western Washington University
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