Lauren Jacobsen
Dallas,TX
Summary
Friendly, self-motivated, dependable, energetic and determined to succeed. I've never met a stranger. My core values are faith, family and I constantly strive for excellence. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
CSR
City Of Garland
Garland, TX
07.2023 - Current
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Analyzed customer feedback data to identify areas of improvement.
- Processed orders, forms, applications, and requests.
Team Member
Better Built Fence & Outdoor Living
Caddo Mills
10.2020 - Current
- Call center manager - Transferring, booking, canceling, incoming & outbound calls
- Dispatching manager - Making sure the onsite and leaving customers home timeframes are keyed into the system to keep track of all calls for the week
- Permits manager / Permits Coordinator - Keeping up with each cities policies for obtaining permits
- Marketing manager - Managing the companies online social media presence
- Managing the marking of utilities with state of Texas before the jobs start
- Facilitated the Closing shift
- Handled customer who came into the office with questions about our company and services
- Hands on experience with training new team members.
CEP (Customer experience providor
Milestone
Garland
10.2018 - 10.2020
- Facilitated opening/ closing shifts
- Assisted with training new team members
- Assisted the managers with organizing the paperwork with creating packets for the techs to use with customers while onsite
- Transferring, booking, canceling, incoming & outbound calls
- Chosen to lead international missions trip for their summer internship program
- Managed scheduling system for call center.
Team Member
ALDI
Rowlett
03.2014 - 12.2016
- Assisted management, balanced tills, resolved complaints
- Managed store displays
- Facilitated store opening/closing
- Handled returns and exchanges
- Cashier, Stock, Inventory Management.
Education
TESOL - Teaching English to Speakers of Other Languages -
University of The Nations
Lakeside, MT01-2018
Missions Training Program -
Every Tribe Missions
South Africa01-2017
General Studies - 2 Years -
Texas Bible Institute
Columbus, TX01-2012
High School Diploma -
Rowlett High School
Rowlett, TX05-2011
Skills
- Patient
- Positive Attitude
- Careful Listener
- Goal Oriented
- Persuasive
- Fast Learner
- Proficient in Microsoft Excel/Word
- Certified TESOL teacher
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
- Data Entry
- Paperwork Processing
- Call Management
- Professional telephone demeanor
- Administrative Support
- Office equipment proficiency
- Multi-Task Management
- Coordination
- Problem-solving abilities
- Positive and professional
- Team Development
- Active Listening
- Critical Thinking
- Stock management
- Building rapport
Activities
- Sound booth engineer at Northplace Church
- Youth leader at Northplace Church
- Mentor - Church Youth Group
- Intern for Imprint at Church in the City
- Children’s ministry volunteer
- Youth leader at Church in the City
- Sound booth engineer at Church in the City
- Local Homeless ministry
- Missionary to Africa
- Service ministry
- Photography (High School Yearbook & Sports)
- City Poetry Category Winner
- Gymnastics
Timeline
CSR
City Of Garland
07.2023 - Current
Team Member
Better Built Fence & Outdoor Living
10.2020 - Current
CEP (Customer experience providor
Milestone
10.2018 - 10.2020
Team Member
ALDI
03.2014 - 12.2016
TESOL - Teaching English to Speakers of Other Languages -
University of The Nations
Missions Training Program -
Every Tribe Missions
General Studies - 2 Years -
Texas Bible Institute
High School Diploma -
Rowlett High School