Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Lauren James

Nashville,TN

Summary

Seasoned manager and senior business consultant with extensive expertise in technology, healthcare, manufacturing, and service industries. Proficient in business analysis, project management, and requirements gathering, with a proven track record of fostering interdepartmental relationships and driving successful software implementations. Passionate about leveraging innovative solutions to enhance organizational efficiency and stakeholder engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Manager

InfoWorks, Inc.
01.2023 - Current
  • Lead cross-functional teams to achieve project milestones and deliver high-quality results.
  • Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improve team performance by providing comprehensive training and fostering a collaborative work environment.
  • Maintain and win new contracts by collaborating with the sales team.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.

Diversity Equity and Inclusion Committee Chair

InfoWorks, Inc.
01.2020 - Current
  • Directed strategic planning efforts, identifying opportunities for growth and guiding the committee towards fulfilling its mission.
  • Developed comprehensive budgets that aligned with organizational objectives while maintaining fiscal responsibility.
  • Provide annual DEIA training to over 100 employees.
  • Established valuable community partnerships, including collaboration with the Nashville Black Chamber of Commerce.
  • Launched Leaders in Healthcare Technology (LiHT) scholarship program, raising over $27,500 to support high school students, and achieved 100% student return rate and 300% increase in student engagement year-over-year, awarding $7,000 in scholarships to date.
  • Provided pro bono services, such as electronic billing transitions and website revamps, to three local, chamber businesses that would have otherwise been unable to afford these solutions.

Senior Consultant

InfoWorks, Inc.
03.2019 - 01.2023
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Aligned organizational initiatives with project objectives.
  • Managed multiple regulatory projects, ensuring timely completion and staff engagement.
  • Enhanced transparency and efficiency by overseeing QA testing, gathering requirements, and managing backlogs.
  • Presented strategic software demonstrations and maintained communication with stakeholders.
  • Increased interoperability for third parties and managed the product backlog and roadmap.
  • Developed user stories, technical documentation, and conducted application demonstrations.
  • Created wireframes, product backlogs, and documentation for business leaders and end-users.

Business Analyst

Consolidated Court Automated Programs
04.2018 - 03.2019
  • Met with judicial court staff to gather requirements for current and future software implementations.
  • Conducted thorough analysis of workflows and court structure to reduce inefficiencies.
  • Provided guidance and training to users over the phone and in person.
  • Performed quality assurance testing to ensure successful software implementations.
  • Drafted training documentation and release notes for users and staff.

Project Manager & Communication Director

Epic
04.2016 - 04.2018
  • Managed healthcare software implementations, specializing in the
    outpatient applications.
  • Set and monitored several project deadlines to remain on track and under budget.
  • Conducted thorough analysis of clinic workflows to formulate an effective plan of action for a successful software install.
  • Resolved project issues related to scope creep, staffing needs, system training, and product configuration.
  • Established and coordinated data migration and change control strategies for the entire software suite.
  • Directed quality assurance efforts to maximize usability and minimize inefficiencies.

Education

Bachelor of Science - Speech and Hearing Sciences

Indiana University Bloomington
Bloomington, IN
2015

Skills

  • Software Implementation
  • Project Management
  • Product Management
  • Process Improvement
  • Strategic Planning
  • Facilitation & Communication
  • Training
  • Documentation
  • Business Analysis
  • Agile Methodologies
  • Data Migration & Analysis
  • MS Office Suite
  • Smartsheet
  • Azure DevOps
  • JIRA and Confluence
  • Lucid
  • Mural

Accomplishments

Nashville Technology Council's Tech for Good Award Finalist

Nashville Business Journal's 2024 40 Under 40 Nominee

Certification

Certified Scrum Master, CSM

HIPAA

Affiliations

  • TN Pride Chamber
  • Scrum Alliance
  • Nashville Technology Council
  • Big Brothers Big Sisters

Timeline

Senior Manager

InfoWorks, Inc.
01.2023 - Current

Diversity Equity and Inclusion Committee Chair

InfoWorks, Inc.
01.2020 - Current

Senior Consultant

InfoWorks, Inc.
03.2019 - 01.2023

Business Analyst

Consolidated Court Automated Programs
04.2018 - 03.2019

Project Manager & Communication Director

Epic
04.2016 - 04.2018

Bachelor of Science - Speech and Hearing Sciences

Indiana University Bloomington

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Lauren James