Lauren Janes
Lakeland,FL
Summary
Open-minded Bodily Injury Claims Adjuster with first-rate organizational and time management skills. Adept at evaluating complex bodily injury claims and negotiating settlements. Outstanding customer service and personal service proficiencies. Logical and fair with compassion and empathy.
Overview
6
6
years of professional experience
Work History
Bodily Injury Claims Adjuster
GEICO
04.2019 - Current
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
Corporate Trainer
Holler And Dash
06.2017 - 06.2019
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
Waitress Trainer
Fords Garage
05.2018 - 04.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
Bachelor of Arts - Communication
The University of Tampa
Tampa, FL06.2015
Skills
- Claim Validity Determination
- Company Guidelines
- Claims Investigations
- Medical Terminology
- Negotiation
- Training / leadership
- Time management
- Multitasking
Accomplishments
- Maintained a superior quality rating of 99% in file handling from 2022 to present, exceeding the department goal.
- Ranked the leading adjuster within my region and department for a year and 5 months.
Timeline
Bodily Injury Claims Adjuster
GEICO
04.2019 - Current
Waitress Trainer
Fords Garage
05.2018 - 04.2019
Corporate Trainer
Holler And Dash
06.2017 - 06.2019
Bachelor of Arts - Communication
The University of Tampa
Similar Profiles
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Joletha GoodmanJoletha Goodman
Business Developer at GEICOBusiness Developer at GEICO
Austin LongAustin Long
Customer Service Agent at GEICOCustomer Service Agent at GEICO
Shakendra ByrdShakendra Byrd
Internet Claims Specialist II at GEICOInternet Claims Specialist II at GEICO
Kai FeacherKai Feacher
Ride Operator at LEGOLAND FloridaRide Operator at LEGOLAND Florida