Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Jenkins

Roseville,MI

Summary

Dynamic Customer Order Specialist with proven expertise at The Home Depot Inc in order processing and customer support. Adept at enhancing operational efficiency and ensuring timely deliveries. Recognized for exceptional communication skills and a strong ability to manage logistics, consistently improving customer satisfaction and streamlining order fulfillment processes.

Overview

9
9
years of professional experience

Work History

Customer Order Specialist

The Home Depot Inc
Southfield, MI
09.2017 - Current
  • Resolved customer inquiries promptly and professionally.
  • Received incoming customer orders via phone, email and fax.
  • Developed strategies for improving the overall ordering process.
  • Scheduled delivery dates based on lead times and customer needs.
  • Participated in training sessions related to new product launches.
  • Created detailed purchase orders according to customer requirements.
  • Followed-up with customers regarding order status updates.
  • Collaborated with other departments to ensure timely delivery of customer orders.
  • Assisted customers with returns, refunds, cancellations.
  • Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.

Cashier

Meijer
Warren, MI
09.2022 - 04.2023
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Front Desk Receptionist

Heritage Dental Clawson
Clawson, MI
12.2016 - 09.2017
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled sensitive information in a confidential manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Education

Some College (No Degree) - Communications

University of Detroit Mercy
Detroit, MI

Some College (No Degree) - General Studies

Macomb Community College
Warren, MI

Skills

  • Order processing and payment handling
  • Customer support and service
  • Data entry and management
  • Shipping coordination and logistics
  • Product knowledge and expertise

Timeline

Cashier

Meijer
09.2022 - 04.2023

Customer Order Specialist

The Home Depot Inc
09.2017 - Current

Front Desk Receptionist

Heritage Dental Clawson
12.2016 - 09.2017

Some College (No Degree) - Communications

University of Detroit Mercy

Some College (No Degree) - General Studies

Macomb Community College

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