Lauren Jennings
South Padre Island
Summary
Results-driven Customer Service Professional with extensive experience at American Airlines. Proven expertise in Problem Resolution and Relationship Building, effectively managing high-stress situations while enhancing customer satisfaction. Proficient in Data Entry and Critical Thinking, contributing to streamlined operations through collaboration and training initiatives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Airlines
01.2015 - 12.2015
- Enhanced customer satisfaction by assisting with flight inquiries and ticket options.
- Streamlined reservation processing by efficiently using airline reservation systems.
- Resolved complaints effectively by applying strong problem-solving techniques.
- Supported new team members through comprehensive training sessions and onboarding.
- Collaborated with team to develop improved customer service strategies and practices.
- Adapted swiftly to system updates, ensuring operational continuity during changes.
Shipping and Receiving Manager
Tooling Technology LLC
01.2010 - 01.2012
- Ensured timely processing of shipments by overseeing daily shipping operations.
- Optimized stock levels through effective inventory management and coordination.
- Enhanced workplace safety by implementing rigorous shipping area protocols.
- Mentored team members on best practices for efficient loading and unloading.
- Reduced discrepancies in inventory records by developing effective tracking procedures.
- Streamlined product flow by optimizing the warehouse layout for efficiency.
Education
Associate of Applied Science - Health Care Management AAS
The College of Healthcare Professions
McAllen, TX05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
American Airlines
01.2015 - 12.2015
Shipping and Receiving Manager
Tooling Technology LLC
01.2010 - 01.2012
Associate of Applied Science - Health Care Management AAS
The College of Healthcare Professions