Lauren Johnson
Flowery Branch,GA
Summary
I want to contribute all my hard-working skills and talents to the success of the company. I will live up to the expectations that are expected at the workplace. I utilize my relationship building skills to have open and effective communication with my Team. I am dedicated and reliable with a problem solving nature. I am committed to providing a high standard of Service to Patients.
Overview
22
22
years of professional experience
Work History
Medical Office Assistant
Northeast Georgia Physicians Group
03.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered and managed over 40 telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Updated patient information and insurance details for accurate electronic medical records.
- Updated Providers schedules when needing time off
- Updated a weekly staffing schedule while Office Manager out of office.
- Trained any new Medical Office Assistant hires for office.
- Updated Front Office staff on any insurance updates for the organization.
Patient Access Representative
Northeast Georgia Medical Center
03.2006 - 03.2021
- Verified client's demographics as well as Registered patients for procedures
- Uploaded insurance plans into the EPIC system for the Billing Department
- Verified the patient's Insurance policies and initiated the Pre-Certification process if necessary
- Established myself as EPIC SuperUser so I can answer any questions for completing the Registration process
- Acted as a Point person for the Clinical staff for any Labor and Delivery issues as well as the Emergency Department
- Assisted in training of New Hire employees and have organized a Standard of Work manual for them to use for reference
- Collected payments for procedures and services provided
- Worked alongside Case Management to help provide patient's the best care for when Insurance is Out of Network
- Made nightly deposits and tracked revenue for reporting.
Salesperson
Pottery Barn
10.2005 - 04.2006
- Assisted customers with any questions and offered information regarding store products
- Utilized basic math skills to operate cash register
- Assisted in restocking and organizing merchandise.
Secretary
Buford Church Of God
01.2002 - 12.2005
- Filed all paperwork Answered the phone and took messages
- Made appointments for the youth pastor
Filing Assistant
Mabry and McClelland
01.2002 - 01.2005
- Filed all out of date and current cases
- Entered the cases into the computer
- Purged files as well
Education
Some College (No Degree) - Pre Nursing
Gainesville State College
Oakwood, GAHigh School Diploma -
Johnson High School
Gainesville, GA05.2003
Skills
- Medical Records Management
- Administrative Duties
- Patient Relations
- Patient Health Information Access
- Patient Demographics
- Patient Eligibility Requirements
- BLS Certified
Timeline
Medical Office Assistant
Northeast Georgia Physicians Group
03.2021 - Current
Patient Access Representative
Northeast Georgia Medical Center
03.2006 - 03.2021
Salesperson
Pottery Barn
10.2005 - 04.2006
Secretary
Buford Church Of God
01.2002 - 12.2005
Filing Assistant
Mabry and McClelland
01.2002 - 01.2005
Some College (No Degree) - Pre Nursing
Gainesville State College
High School Diploma -
Johnson High School
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