Lauren Johnson
Coconut Creek
Summary
Accomplished Account Manager with a proven track record at Direct Mail Velocity, enhancing client satisfaction and retention through exceptional service and strategic planning. Skilled in account management and relationship building, I've led teams to increase sales revenue and implement cost-saving measures, demonstrating both hard and soft skills crucial for driving success and fostering collaborative environments.
Overview
16
16
years of professional experience
Work History
Account Manager
Direct Mail Velocity
Boca Raton, FL
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Manager
National Theft Search and Recovery
Deerfield, WI
01.2017 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Site Manager
Z Construction
Pompano Beach
01.2015 - 01.2017
- Established effective quality assurance measures for all projects under my supervision, resulting in significantly fewer defects and rework incidents across the board.
- Streamlined administrative processes within the organization through the implementation of new software systems designed specifically for construction management use cases.
- Implemented cost control measures across projects to maximize profitability without compromising on quality or safety standards.
- Cultivated partnerships with local vendors and suppliers to secure competitive pricing on essential materials needed for various construction projects under my supervision.
- Pulling permits for projects along with onsite overseeing of current and future projects.
Assistand Manager
Walgreens
Royal Palm Beach
01.2009 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - AA
Palm Beach State College
Palm Beach Gardens, FL05-2011
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Relationship building and management
- Strategic planning
- Relationship building
Timeline
Account Manager
Direct Mail Velocity
01.2023 - Current
Sales Manager
National Theft Search and Recovery
01.2017 - 01.2023
General Site Manager
Z Construction
01.2015 - 01.2017
Assistand Manager
Walgreens
01.2009 - 01.2015
No Degree - AA
Palm Beach State College
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