Lauren Johnson
Diamond
Summary
Organized Office Manager with over 10 years of customer service experience. Streamlined office operations and managed schedules to enhance client satisfaction. Strong in communication, problem solving, and multitasking in fast-paced settings. Aiming to apply expertise in a Coordinator role to optimize processes and contribute to team success.
Overview
9
9
years of professional experience
Work History
Office Manager
Joplin Sports Authority
Joplin
06.2022 - Current
- Ordered and maintained office supplies, supporting uninterrupted daily operations
- Maintain a clean and organized and professional office environment
- Answer and direct incoming phone calls in a professional and courteous manner
- Assist with reconciliation of bank statements and support basic accounting functions
- Prepared agendas and organized board books for monthly board meetings, enhancing meeting effectiveness
- Record and prepare official minutes during board meetings
- Send reminder emails and coordinate communications regarding upcoming meetings
- Coordinated hospitality and event logistics during sporting events
Maintenance Coordinator
Ferguson Property Management
Joplin
06.2020 - 06.2022
- Coordinated maintenance requests by documenting and facilitating timely resolutions for tenant issues.
- Communicated daily with contractors and vendors to schedule repairs and follow up on work orders.
- Conducted property inspections to assess conditions and proactively identify maintenance needs.
- Answered and directed incoming phone calls, providing prompt and professional customer service to tenants and prospective renters.
- Processed rental applications and verified documentation, contributing to efficient applicant screening.
- Sorted and categorized tenant and property files for easy access.
- Received, recorded, and entered rent payments accurately into the system.
Licensed Esthetician
Salon 529 and Day Spa
Joplin
08.2017 - 02.2020
- Consulted with clients to assess skincare needs and recommend appropriate treatments and products.
- Performed professional spa services including facials, skincare treatments, and hair removal services.
- Marketed and sold skincare products to enhance client results and achieve sales targets.
- Provided exceptional customer service to foster client relationships and drive repeat business.
- Maintained strict sanitation and sterilization practices in compliance with industry regulations.
- Coordinated client appointments to optimize daily operations and enhance service delivery.
- Organized treatment rooms and sanitized equipment daily.
Education
Esthetician License - Esthetics
City Pointe Beauty Academy
Webb City, MO04-2017
High School Diploma -
Joplin High School
Joplin, MO05-2013
Skills
- Administrative support
- Calendar management
- Document organization
- Event coordination
- Customer service
- Basic accounting
- Payroll processing
- Supply chain management
- Vendor relations
- Strategic planning
- Facility management
- Time management
- Problem solving
- Detail orientation
- Teamwork
- Relationship management
- Relationship building
- Team building
- Organizational ability
Timeline
Office Manager
Joplin Sports Authority
06.2022 - Current
Maintenance Coordinator
Ferguson Property Management
06.2020 - 06.2022
Licensed Esthetician
Salon 529 and Day Spa
08.2017 - 02.2020
Esthetician License - Esthetics
City Pointe Beauty Academy
High School Diploma -
Joplin High School