Lauren Kalbach

Senior Certified Pharmacy Technician

Kroger

07.1999 - 02.2010

Coordinated verification and filling of more than 400 daily prescriptions in a high-volume retail pharmacy environment.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Conducted regular inventory audits to identify discrepancies and reduce instances of out-of-stocks or expired medications on pharmacy shelves.
Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
Improved patient satisfaction by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Supported the development of junior pharmacy technicians through continuous training.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
Supervised up to 3 pharmacy technicians and coordinated day-to-day assignments.
Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Managed opening and closing duties for pharmacy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Liaised with other pharmacies to eliminate issues related to product expiration.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.