Jaci Simpson
CHARLESTON,WV
Summary
Detail-oriented Senior Certified Pharmacy Technician with proven skills in medication dispensing, insurance billing, and HIPAA compliance. Committed to enhancing patient safety and satisfaction through accurate prescription verification and mentoring junior staff.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Elkview, WV
04.2024 - Current
- Collaborated with pharmacists to verify prescriptions for accuracy, enhancing patient safety and satisfaction.
- Oversaw medication dispensing processes to ensure compliance with regulations and safety standards.
- Trained and mentored junior pharmacy technicians on operational procedures and customer service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce waste within the pharmacy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
Customer Service Representative
Kroger
Elkview, WV
12.2021 - 04.2024
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Streamlined checkout processes, reducing wait times during peak hours.
- Implemented feedback mechanisms to gather customer insights for service improvements.
- Assisted in training new team members on product knowledge and customer engagement techniques.
- Addressed escalated customer issues effectively, maintaining a positive store environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Herbert Hoover High School
Elkview, WVSkills
- Medication dispensing
- Insurance processing
- Claims management
- Insurance verification
- Calculating insurance coverage
- HIPAA regulations
- HIPAA regulations
- Patient insurance support
- Certified pharmacy technician (cpht)
- Problem-solving skills
- Immunization administration
- Certified pharmacy technician (cpht)
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens
04.2024 - Current
Customer Service Representative
Kroger
12.2021 - 04.2024
High School Diploma -
Herbert Hoover High School