Lauren Keller
Falling Waters
Summary
Results-driven professional specializing in customer service and team building. Demonstrated success in creating positive work environments and effectively resolving customer complaints. Achievements include enhanced customer satisfaction and improved operational efficiency.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
Boot Barn
Martinsburg
11.2023 - Current
- Trained new staff on customer service protocols and company policies.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Managed customer inquiries through phone, email, and live chat channels.
- Developed training materials for new staff on operational procedures.
- Fostered a positive work environment through team-building activities and communication.
- Led team meetings to discuss project updates and address challenges.
Private Nanny
Family Day Care
Martinsburg
01.2021 - Current
- Provided attentive supervision and care for children in a family day care setting.
- Developed and implemented engaging educational activities to promote child development.
- Maintained a safe and clean environment for children during daily activities.
- Communicated effectively with parents regarding children's progress and needs.
- Assisted with meal preparation and ensured nutritional guidelines were followed.
- Supported social interaction among children through cooperative play and group activities.
Education
High School Diploma -
Spring Mills
Martinsburg, WV05-2024
Skills
- Customer service
- Training development
- Project management
- Project management
- Team building
- Client relations
- Client relations
Timeline
Key Holder Supervisor
Boot Barn
11.2023 - Current
Private Nanny
Family Day Care
01.2021 - Current
High School Diploma -
Spring Mills