Juliete Palazuelos
Pembroke Pines,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General
Hollywood, FL
11.2020 - 10.2023
- Checked in trucks and shipments
- Cashier balancing
- Damage out broken/ stolen items from store
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Developed and implemented strategies to ensure task objectives were met in a timely manner.
Customer Service Lead
Walmart
Davie, FL
01.2022 - 09.2023
- Handled customer inquiries and complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Developed strategies for improving customer satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Cashier
Rotary Park
Hollywood, FL
06.2020 - 01.2022
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Prepared beverages such as coffee, tea, soda..
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2022
Skills
- Employee Scheduling
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Staff Supervision
- Detail Oriented
- People Skills
- multi-tasking
- Leaderships
Timeline
Customer Service Lead
Walmart
01.2022 - 09.2023
Assistant Manager
Dollar General
11.2020 - 10.2023
Cashier
Rotary Park
06.2020 - 01.2022
High School Diploma -
Penn Foster Career School