Experienced case management and corrections professional with a strong background in client advocacy, needs assessment, service coordination, safety monitoring, and regulatory compliance. Demonstrated ability to coordinate multidisciplinary services, identify barriers to stability, support successful transitions, and maintain accurate, confidential documentation. Experienced in visitation operations, staff supervision, conflict resolution, and maintaining structured environments that promote safety, accountability, and positive relationships. Brings an empathetic, objective, and solutions-oriented approach to sensitive situations, with a commitment to ethical practice, professional boundaries, and client well-being.
Work History
Case Manager-I Facility Liaison Central Class
3 Years 3 Months
Colorado Department Of Corrections | 08.2023 - Current
Evaluates inmate needs and updated case files for accurate correctional decision-making.
Coordinates offender case plans to support classification, programming, and release readiness.
Monitor's compliance with department policies, court orders, and supervision requirements.
Facilitates interdisciplinary reviews with custody, clinical, and treatment staff.
Review's diagnostic case manager initial assessments, admission summaries, criminal history, social history, medical, dental, mental health, occupational, vocational, educational, and interest records, along with diagnostic summaries, electronic files, and prior case notes, case plans, and progress summaries. Advocate for offenders and determine most effective method to reach case plan goals.
Complete required assessments and update case plans according to CDOC policy.
Review offender case files, apply classification guidance, and record final facility assignments to support safety.
Coordinate offender transfers to prisons, infirmaries, and other jurisdictions through automated messaging and phone communication.
Track bed space, review daily inmate movement, and prepare daily bed reports to support efficient population management.
Prepared parole and transfer documentation for timely review and approval.
Parole Case Manager I
2 Years
Colorado Department of Corrections / Parole Division | 08.2021 - 08.2023
Coordinate individualized case management and transition plans by evaluating client needs, identifying appropriate interventions, and aligning services with agency policies and established case goals to support the continuity of care.
Coordinate individualized case management and transition plans by evaluating client needs, identifying appropriate interventions, and aligning services with agency policies and established case goals to support continuity of care.
Connect clients with employment, education, medical care, mental health services, substance use treatment, and community programs to address barriers and promote successful transitions.
Develop and update case plans, including ISP-I plans for stabilized offenders, while monitoring progress and documenting compliance with established requirements.
Managed case progression through regular reviews, monthly case staffing, periodic reassessments, and follow-up, ensuring accountability and timely completion of program objectives.
Facilitated crisis intervention and grievance resolution using professional communication, collaborative problem-solving, and coordination with multidisciplinary partners, enhancing client support.
Prepared case files, assessments, and supporting documentation for community and parole board presentations, ensuring informed decision-making and accurate record-keeping.
Support successful transitions from community corrections to parole by coordinating services, clarifying expectations, and addressing identified reentry needs.
Case Manager I- Fremont Correctional Facility
2 Years
Colorado Department of Corrections | 08.2019 - 08.2021
Conducted needs assessments and gathered case information to identify criminogenic needs, prioritize interventions, and develop effective case plans.
Conducted individualized needs assessments and gathered relevant case information to identify criminogenic needs, establish priorities, and guide case planning.
Coordinated access to employment, education, treatment, and recreational programs to enhance skill development and facilitate successful transitions.
Monitored and documented progress through regular assessments, case plan updates, and ongoing reviews in accordance with departmental policies and procedures.
Collaborated with medical, mental health, substance use treatment, and community service providers to coordinate care and address barriers to progress.
Compiled case files, parole plans, risk assessment data, and supporting documentation for community and parole board review.
Facilitated communication, crisis intervention, and grievance resolution to address concerns, reinforce expectations, and support constructive problem-solving.
Supported transition planning by coordinating services, reinforcing prosocial behavior, and promoting continuity of care from incarceration to community supervision.
Correctional Officer II - Visiting Sergeant
7 Months
Colorado Department of Corrections | 01.2019 - 08.2019
Oversaw daily visitation operations, maintaining a structured environment and ensuring consistent adherence to facility visitation procedures and safety requirements.
Supported positive family connections by facilitating visitation processes that promoted supportive relationships and offender stability.
Maintained visitor lists and visitation files, ensuring accurate documentation to comply with institutional requirements.
Reviewed visitor information for Operations Manager or Warden approval, facilitating informed decisions and consistent application of visitation guidelines.
Prepared monthly and quarterly visitation reports, documenting activities to support administrative review and decision-making.
Maintained professional relationships with family members and external agencies while communicating visitation requirements and addressing questions appropriately.
Correctional Officer II - Housing Sergeant
1 Year 8 Months
Colorado Department of Corrections | 05.2017 - 01.2019
Managed housing operations involving more than 600 offenders, coordinating daily responsibilities and reinforcing institutional policies to maintain safety, accountability, and orderly operations.
Supervised and mentored over 11 correctional officers, enhancing staff development and ensuring consistent implementation of procedures.
Participated in classification hearings and supported administrative decision-making regarding offender management and placement.
Responded to offender grievances by reviewing concerns, communicating with relevant personnel, and supporting appropriate resolution in accordance with established procedures.
Maintained and analyzed information systems and chronological records to support reentry planning, case review, and continuity of information.
Coordinated staff scheduling and supported Intelligence Sergeant, ensuring operational continuity and effective resource management.
Correctional Officer II - Sergeant
1 Year 10 Months
Colorado Department of Corrections | 07.2015 - 05.2017
Supervised and mentored four correctional officers, enhancing staff accountability and ensuring consistent application of institutional procedures.
Supervised and mentored four correctional officers, supporting staff accountability, training, and consistent application of institutional procedures.
Conducted formal, informal, and emergency counts to verify accountability and support a safe, structured environment.
Analyzed information systems and maintained chronological records to improve case information management and facilitate reentry planning.
Maintained and analyzed information systems and chronological records to support case information management and reentry planning.
Managed overnight training tracker, ensuring compliance with training accountability and supporting staff development through effective recordkeeping.
Correctional Officer
4 Years 7 Months
Colorado Department of Corrections | 12.2010 - 07.2015
Assessed reentry needs through structured communication and professional interactions, identifying appropriate resources and transition support for successful offender integration.
Connected offenders with community partners and reentry resources aligned with individual needs to support successful transitions.
Maintained chronological records and information systems, enhancing case tracking and reentry planning for improved continuity of information.
Maintained chronological records and information systems to support case tracking, reentry planning, and continuity of information.
Supported policy review and implementation by following institutional procedures and reinforcing established requirements.
Implemented facility's first Women's National Health Week initiative, engaging over 600 female offenders in a health-focused program to promote wellness awareness.
Services Journeyman / Staff Sergeant (E-5)
12 Years 7 Months
United States Air Force | 11.2005 - 06.2018
Led and mentored 10+ Airmen, providing operational guidance and fostering professional development, accountability, and teamwork.
Managed appropriated and non-appropriated facilities, coordinating resources and daily operations to meet established requirements and enhance service delivery.
Developed and implemented more than 15 recreational programs during deployments to Bagram Air Base, Afghanistan, and Al Dhafra Air Base, United Arab Emirates, promoting morale, engagement, and team building.
Managed appropriated and non-appropriated facilities, coordinating resources and daily operations in accordance with established requirements.
Operated information management systems to maintain records, coordinate administrative responsibilities, and support operational decisions.
Conducted surveys to assess interests and needs of military personnel and families, utilizing feedback to tailor activities and boost engagement.
Applied leadership, adaptability, and problem-solving skills in structured, high-accountability environments, including deployed operations.
Education
- Mass Communications
Colorado State University Pueblo | Pueblo, Colorado
Two years of study with an emphasis in Mass Communications
High School Diploma
Widefield High School | Colorado Springs
Skills
Records and Information systems management
Case Management and Individualized Case Planning experience
Office software proficiency
Crisis Management and Conflict De-escalation
Multidisciplinary Collaboration and Problem-Solving
Strong oral and written communication skills.
Excellent work ethics; possess a strong sense of responsibility and leadership.
Timeline
Case Manager-I Facility Liaison Central Class
Colorado Department Of Corrections
08.2023 - CurrentRead More
Parole Case Manager I
Colorado Department of Corrections / Parole Division
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
Special Education In-Class Support/Co-Teacher/Case Manager at Fort Bend Independent School DistrictSpecial Education In-Class Support/Co-Teacher/Case Manager at Fort Bend Independent School District