Summary
Overview
Work History
Education
Skills
Timeline
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Lauren King

Olympia Wa

Summary

Dynamic professional with extensive experience in customer service and relationship building at JOANN Fabrics and Crafts. Proven ability to resolve issues effectively while maintaining high standards of professionalism. Skilled in inventory management and product knowledge, consistently promoting customer satisfaction and loyalty through personalized assistance and support.

Overview

7
7
years of professional experience

Work History

Part Time Team Member

JOANN Fabrics and Crafts
Olympia Wa
06.2022 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Owner/Sewist

Corrine D' Mint
Olympia
01.2021 - Current
  • Managed sales presentations to promote product and brand benefits.
  • Discussed designs with customers and prepared garments to specifications.
  • Sewed garments by hand using needles and thread, delivering exquisite embroidery and needlework.
  • Kept accurate records of production output and any defects found during inspection process.
  • Coordinated with customers and management to complete special projects, including wedding gowns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bartender/Server

Pacific Grill
Tacoma
09.2018 - 03.2020
  • Completed regular bar inventories and daily requisition sheets.
  • Greeted customers and provided excellent customer service.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Resolved customer complaints in a professional manner.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

High School Diploma -

Yelm Highschool
Yelm, WA
06-2010

Skills

  • Customer service
  • Inventory management
  • Product knowledge
  • Frontline assistance
  • Relationship building
  • Problem solving
  • Effective communication

Timeline

Part Time Team Member

JOANN Fabrics and Crafts
06.2022 - Current

Owner/Sewist

Corrine D' Mint
01.2021 - Current

Bartender/Server

Pacific Grill
09.2018 - 03.2020

High School Diploma -

Yelm Highschool

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Lauren King