Lauren Kiper
Murfreesboro,TN
Summary
Dynamic Accounts Payable/Accounts Receivable Specialist with a proven track record at Stansell Electric, excelling in invoicing proficiency and relationship building. Successfully streamlined billing processes, enhancing client satisfaction and driving revenue growth. Adept at resolving discrepancies and fostering strong client rapport to ensure timely payments and compliance.
Overview
16
16
years of professional experience
Work History
Accounts payable/Accounts receivable Specialist
Stansell Electric
05.2023 - 01.2026
- Managed progress billing for subcontractors under pay-when-paid contractual terms
- Oversaw Accounts Payable and Accounts Receivable functions, ensuring timely and accurate processing
- Administered and tracked subcontractor payments and related documentation
- Prepared, reviewed, and notarized lien waivers to support compliance and payment release
- Monitored and responded to customer and vendor inquiries via centralized AP and AR inboxes, ensuring prompt resolution
Client Account Manager
JMT Consulting Group
Mount Juliet, TN
07.2021 - 05.2023
- Identified client-specific needs and maintained expert-level knowledge of account intricacies.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
- Investigated opportunities for process improvements to streamline operations, reduce costs and increase client satisfaction.
- Upsold products and services to address customer needs and maximize sales.
AP and Billing Specialist
Uniguest
Nashville, TN
07.2017 - 06.2021
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
- Utilized available resources to interpret data from billing software and develop related reports for management teams.
Customer Service Representative
JPW Industries
La Vergne, TN
10.2014 - 05.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Staffing Coordinator
Alliance HR
Smyrna, TN
10.2013 - 09.2014
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams.
- Sourced, qualified and conducted screening interviews with job candidates.
- Managed recurring HR processes.
Staffing Coordinator
Express Employment Professionals
Murfreesboro, TN
05.2012 - 09.2013
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Created and modified job descriptions within all departments.
- Maintained availability of professional talent needed to meet business objectives.
- Sourced, qualified and conducted screening interviews with job candidates.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
Administrative Assistant
Bulldog Towing & Recovery
Merrillville, IN
12.2009 - 04.2012
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Generated office correspondence and reports.
- Oversaw company database and verified accurate updates and proper file management.
Education
High School Diploma -
Bible Baptist Academy
Niagara Falls, Ontario 05-2003
Skills
- Rapport and relationship building
- Profit and revenue-generating strategies
- Consultative and relationship selling
- Invoicing proficiency
- Billing dispute resolution
- Accounts payable expertise
- Accounts receivable expertise
- Discrepancy reconciliation
- Year-end reporting
- Report creation
Timeline
Accounts payable/Accounts receivable Specialist
Stansell Electric
05.2023 - 01.2026
Client Account Manager
JMT Consulting Group
07.2021 - 05.2023
AP and Billing Specialist
Uniguest
07.2017 - 06.2021
Customer Service Representative
JPW Industries
10.2014 - 05.2017
Staffing Coordinator
Alliance HR
10.2013 - 09.2014
Staffing Coordinator
Express Employment Professionals
05.2012 - 09.2013
Administrative Assistant
Bulldog Towing & Recovery
12.2009 - 04.2012
High School Diploma -
Bible Baptist Academy