Lauren Knoble
San Carlos,CA
Summary
Dynamic professional with demonstrated expertise in leadership, collaboration, and relationship-building. Proven ability to cultivate, maintain, and improve client relationships in service-oriented environments. Adept critical thinker with advanced ability to efficiently manage information and tasks to drive successful outcomes. Thrives in high-pressure and fast-paced situations, while ensuring efforts align with organizational goals.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Server
Drake's
San Carlos, CA
09.2025 - Current
- Utilize advanced interpersonal skills and knowledge to accurately and efficiently respond to phone inquiries.
- Memorize detailed descriptions and ingredient lists to properly prepare and serve a wide range of beverage items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Bartender
Highlands Sports Bar & Grill
San Carlos, CA
09.2024 - Current
- Enhance customer experience through effective communication and the application of organizational skills to deliver exceptional service.
- Apply critical thinking and awareness to promptly identify and resolve issues, ensuring highly positive experiences.
- Maintain a calm, thoughtful, and organized approach to successfully navigate high-pressure situations.
- Collaborate with and assist other team members to elevate overall service and ensure success across the organization.
- Project a friendly and helpful demeanor in greeting and seating guests to ensure they feel welcomed.
- Memorize extensive descriptions and ingredients to properly prepare and serve a broad range of menu food and beverage items.
Dog Walker And House Sitter
Self Employed Services
San Carlos, CA
01.2020 - Current
- Effectively manage a calendar to provide pet and house-sitting services to multiple clients
- Develop strong client relationships, with repeat business and referrals, through demonstration of consistent reliability and accountability.
- Apply exceptional communication skills to ensure clients receive thorough reports on dog behavior and tasks completed for home care
- Provide attentive care to ensure comfort for pets and establish trust with clients.
- Market services through various strategies to attract new clients.
Restaurant Hostess
SNEAKER American Grill
San Carlos, CA
08.2018 - 02.2020
- Utilized advanced interpersonal skills and extensive knowledge to respond to guests’ phone and in-person inquiries regarding reservations, takeout orders, and other general questions.
- Applied well-developed organizational skills to accept reservations, manage a walk-in waiting list, and coordinate seating arrangements.
- Utilized a calm and structured approach to maintain organization in a fast-paced environment, ensuring consistently smooth operations.
Education
Bachelor of Science - Business Administration (General Business)
San Francisco State University
San Francisco, CA12-2025
Associate of Arts - Social Sciences
College of San Mateo
San Mateo, CA05-2023
Skills
- Collaboration
- Customer service
- Verbal and written communication
- Critical thinking
- Microsoft Office Suite proficiency
- SAP Data Warehouse Cloud
- Data visualization
- Big data analysis
- Client relationship management
- Organizational skills
- Time management
Certification
BIG Data IBM Certification,
Cognitive Class AI
Cognitive Class AI
Timeline
Server
Drake's
09.2025 - Current
Bartender
Highlands Sports Bar & Grill
09.2024 - Current
Dog Walker And House Sitter
Self Employed Services
01.2020 - Current
Restaurant Hostess
SNEAKER American Grill
08.2018 - 02.2020
Bachelor of Science - Business Administration (General Business)
San Francisco State University
Associate of Arts - Social Sciences
College of San Mateo