Emily Ledford
Beverly,MA
Summary
Dynamic professional with a proven track record in relationship management and operational efficiency, demonstrated at companies like Walgreen's Pharmacy. Excelled in leadership roles, enhancing team collaboration and client relations, while significantly improving service delivery. Skilled in sales techniques and interpersonal communication, adept at fostering positive customer experiences and driving business growth. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
99 Restaurant & Pub
05.2024 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Closing Manager
Stop and Shop Supermarket
12.2023 - 05.2024
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted upper management in analyzing sales data, identifying areas of opportunity for growth and developing strategies to meet company goals.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Pharmacy Technician
Walgreen's Pharmacy
05.2021 - 12.2023
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Representative
OnBrand24
05.2017 - 05.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Project Management
Northeastern University
Boston, MA12-2025
Skills
- Sales techniques
- Team collaboration
- Relationship management
- Workplace safety
- Operational efficiency
- Workplace ethics and law compliance
- Staff management
- Client relations
- Interpersonal Communication
- Leadership
- Collaboration
Timeline
Server
99 Restaurant & Pub
05.2024 - Current
Closing Manager
Stop and Shop Supermarket
12.2023 - 05.2024
Pharmacy Technician
Walgreen's Pharmacy
05.2021 - 12.2023
Customer Service Representative
OnBrand24
05.2017 - 05.2019
Bachelor of Science - Project Management
Northeastern University
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