Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Kornegay

Teachey,NC

Summary

Empathetic and results-driven professional with 15+ years of customer service and administrative experience, seeking to transition into healthcare. Adept at managing fast-paced environments, building rapport, and delivering compassionate support. Eager to apply strong communication and organizational skills to a healthcare setting.

Overview

18
18
years of professional experience

Work History

Assistant Front Desk Manager

Model Cleaners
08.2006 - 07.2024
  • Oversaw daily front desk operations, ensuring exceptional customer service and satisfaction.
  • Managed staff schedules and assignments to optimize workflow efficiency.
  • Implemented streamlined check-in/check-out processes to enhance guest experience.
  • Resolved customer inquiries and complaints with professionalism and tact, improving retention rates.
  • Collaborated with management to develop strategies for service improvement and operational excellence.
  • Implemented new procedures for improved front desk organization, increasing overall efficiency.

Direct Support Professional

Carolinas Home Care Agency
10.2020 - 04.2021
  • Facilitated recreation activities, promoting social interaction and improved participant well-being.
  • Developed and implemented training programs for daily living skills to empower individual independence.
  • Delivered behavioral support, aiding clients in developing coping strategies and reducing challenging behaviors.

Dental Lab Assistant

Dr. Joseph R. Bologna, DMD PLLC
12.2015 - 01.2017
  • Ensured sterile environments and prepared instruments, assisting dentists effectively during procedures.
  • Created precise dental models by pouring impressions for comprehensive patient treatment planning.

Dental Receptionist

Dr. Joseph R Bologna, DMD PLLC
01.2015 - 01.2017
  • Performed insurance verification to ensure accurate coverage and minimize claim denials.
  • Scheduled appointments efficiently to optimize provider availability and enhance patient access.
  • Managed front desk operations to create a welcoming environment and streamline patient flow.
  • Maintained organized patient records to support effective communication and continuity of care.
  • Processed patient billing with attention to detail to ensure timely payments and financial accuracy.

Salon Coordinator

Don Smith Hair Designs
07.2011 - 12.2012
  • Supported stylists during appointments to maintain high customer satisfaction levels.
  • Resolved inquiries and issues promptly to deliver exceptional customer service.
  • Tracked inventory supplies to ensure optimal stock levels and prevent shortages.
  • Coordinated appointment schedules to improve workflow and reduce client wait times.

Education

Cosmetology

Cape Fear Community College
Wilmington, NC

Skills

  • Customer Care Expertise
  • Patient Interactive Strategies
  • ABA Principal Application
  • De-escalation Techniques
  • Documentation & Record-Keeping
  • HIPPA Compliance Awareness
  • Time Management & Multitasking
  • Teamwork Dynamics
  • Professional Accountability
  • Scheduling Coordination

Timeline

Direct Support Professional

Carolinas Home Care Agency
10.2020 - 04.2021

Dental Lab Assistant

Dr. Joseph R. Bologna, DMD PLLC
12.2015 - 01.2017

Dental Receptionist

Dr. Joseph R Bologna, DMD PLLC
01.2015 - 01.2017

Salon Coordinator

Don Smith Hair Designs
07.2011 - 12.2012

Assistant Front Desk Manager

Model Cleaners
08.2006 - 07.2024

Cosmetology

Cape Fear Community College

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Lauren Kornegay