Lauren Kovar
Dubuque,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Clerk
University of Iowa Hospital and Clinics
Iowa City, IA
09.2022 - Current
- Performed general administrative tasks such as photocopying, faxing, filing.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Retail Worker
Classy and Chic
Dubuque, IA
05.2022 - Current
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
CNA
StoneHill
Dubuque, IA
03.2022 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted residents with bathing and dressing to promote personal hygiene.
Personal Shopper
Walmart
Dubuque, Iowa
06.2021 - 03.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Responded promptly to customer inquiries via phone calls or emails.
- Provided gift wrapping services for purchased items upon request from customers.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
Lifeguard
S&L Hospitality
Dubuque, IA
05.2019 - 12.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Cleaned, brushed and vacuumed pool to keep clean.
- Administered first aid and CPR in response to life-threatening situations.
Education
High School Diploma -
Hempstead High School
Dubuque, IA05-2022
Skills
- Scheduling appointments
- Confidentiality
- Peer relationships
- Sales expertise
- Relationship Building
- Adaptability and Flexibility
- Time Management
- Effective Communication
- Reliability
- Team building
- Time management abilities
- Organizational Skills
- Teamwork and Collaboration
- Materials Organization
- Creative Thinking
Accomplishments
- National Honor Society
- Chaplin Jim "Burley" Scholarship
Certification
- CNA
- Basic Life Support
- Lifeguard
- CPR
- First AID
Affiliations
- Dance Marathon
- Radiation Sciences Student Org
References
References available upon request.
Timeline
Student Clerk
University of Iowa Hospital and Clinics
09.2022 - Current
Retail Worker
Classy and Chic
05.2022 - Current
CNA
StoneHill
03.2022 - Current
Personal Shopper
Walmart
06.2021 - 03.2023
Lifeguard
S&L Hospitality
05.2019 - 12.2021
High School Diploma -
Hempstead High School