Lauren LaBounty
Winter Park,FL
Summary
Driven Regional Manager at Aspen Dental, I excell in enhancing team performance and patient satisfaction through strategic planning and interpersonal communication. Achieved continuous improvement and revenue growth by fostering POP relationships and implementing effective performance management, demonstrating a blend of hard and soft skills critical for leadership success.
Overview
8
8
years of professional experience
Work History
Regional Manager
Aspen Dental
08.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased patient satisfaction with timely resolution of escalated issues and proactive communication.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Managed P&L to decrease discrepancies and provide timely feedback on business or behavior trends.
- Collaborated with POPs and leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with ADMI goals.
Office Manager
Aspen Dental
08.2016 - 09.2021
- Optimized overall patient care through strong relationships with POP, MCD, and Associates.
- Ensured a safe, comfortable environment for patients by promptly addressing any satisfaction concerns or issues that arose during their visits.
- Conducted daily huddles and Monthly Office Reviews to address challenges, discuss solutions, and share best practices within the team.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Streamlined office operations for increased efficiency and productivity through effective staff recruiting, training and employee retention.
Education
Master of Arts - Social Work
University of Central Florida
Orlando, FL05.2011
Bachelor of Arts - Social Work
University of Central Florida
Orlando, FL05.2010
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL05.2010
Skills
- POP Relationship Building
- Interpersonal Communication
- Direct Report Development
- Performance Management
- Strategic Planning
Timeline
Regional Manager
Aspen Dental
08.2021 - Current
Office Manager
Aspen Dental
08.2016 - 09.2021
Master of Arts - Social Work
University of Central Florida
Bachelor of Arts - Social Work
University of Central Florida
Bachelor of Arts - Psychology
University of Central Florida