Lauren La Carriere
Mission Viejo,CA
Summary
Creative and visionary leader experienced in marketing, sales, and managing a large team of customer service representatives. Ambitious about implementing dynamic solutions and developing beneficial team initiatives, while successfully exceeding revenue goals monthly.
Overview
7
7
years of professional experience
Work History
Chain Sales Merchandiser
Southern Glazer's Wine And Spirits
Orange County , CA
02.2019 - Current
- Managed 14 total chain grocery store accounts by utilizing sales data in order to maximize full profit potential.
- Established a variety of strong account relationships to maintain and support business.
- Sold in numerous creative displays which exceeded bonus attainment and various incentive goals.
- Led training sessions with employees providing them with the preparation and confidence to transition into their own territories.
- Developed and guided own team into winning spot during vital Superbowl Incentive Program.
Sales Operations Lead
Incipio Technologies, Inc.
Irvine, CA
05.2017 - 06.2018
- Built relationships with Licensing customers such as Kate Spade, Rebecca Minkoff, and Under Armour, to establish long-term business growth.
- Reviewed operational records and reports to project sales and determine profitability.
- Managed large Department Store accounts, such as Nordstrom, Macy's, and Saks Fifth Avenue.
- Built open order and shipping reports while determining in transit ETA for product arriving by Air or Ocean.
- Created "Available To Sell" Sheets within Excel, based on inventory levels.
- Maintained account sell through reports for 17 different brands.
Customer Service Manager
Incipio Technologies, Inc.
Irvine, CA
05.2014 - 05.2017
- Strong leader of customer support staff.
- Managed work flow to exceed quality service goals for a multi-brand company.
- Trained staff on operating procedures and company services.
- Updated customer orders from start to finish in an accurate and timely manner.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Worked in databases such as Zendesk, Netsuite, and Authorize.net daily.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ2018
Associate of Arts - Social Behavior and Self Development
Fullerton College
Fullerton, CA2012
Skills
- Accomplished manager
- Positive and upbeat
- Analytical problem solver
- Strategic account development
- Goal-oriented
- Microsoft Outlook, Word, and Excel proficient
Accomplishments
- CSM of the Month (January 2020)
- CSM of the Quarter (Q2-2020)
- AMJ Superstar Team 197 (2020)
- Diageo Excellence of Execution (2020)
- CSM of the Year Nominee (2021)
- Nominated Team Captain (STOC 2021)
Timeline
Chain Sales Merchandiser
Southern Glazer's Wine And Spirits
02.2019 - Current
Sales Operations Lead
Incipio Technologies, Inc.
05.2017 - 06.2018
Customer Service Manager
Incipio Technologies, Inc.
05.2014 - 05.2017
Bachelor of Science - Sociology
Grand Canyon University
Associate of Arts - Social Behavior and Self Development
Fullerton College
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