Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Lee

Summary

I'm a passionate student on my way to becoming a social worker, driven by a deep commitment to supporting individuals and communities. My journey has been shaped by hands-on experiences through experiences and employment, where I've learned the importance of empathy, active listening, and advocacy. I thrive on connecting with people, understanding their unique challenges, and working together to create positive change. With a strong foundation in social work principles and a genuine desire to help, I'm excited to contribute my skills and heart to making a real impact in the field.

Overview

7
7
years of professional experience

Work History

Freelancer

Self-Employed
01.2020 - Current
  • Enhanced client satisfaction by delivering high-quality work within given deadlines.
  • Optimized project efficiency by creating and implementing effective task management strategies.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

Inside Sales Representative

HomeAdvisor
01.2022 - 01.2023
  • Answered customers' questions regarding products, prices and availability.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Created and updated customer accounts with relevant information.
  • Set up new accounts, established customer credit, and set up payment methods.

JR. Processor

Sistar Mortgage Company
01.2021 - 01.2022
  • Obtaining required documentation for loans.
  • Reviewing files to ensure conditions have been fulfilled.
  • Working in a team oriented environment.
  • Keeping organized notes warranting effectiveness.

Mentor

Companion Plus Care
03.2019 - 02.2020
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee experience by providing personalized guidance and support.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.

Clerical/Office Manager

Companion Plus Care LLC
01.2019 - 01.2020
  • Communication between internal and external staff.
  • Reviewing and approving supply requisitions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Operations Manager

Signal 88 Security
01.2019 - 01.2020


  • Oversee advised activities improving services
  • Perform other tasks when assigned.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Sales Representative

Golling Toyota
01.2018 - 01.2018
  • Vehicle sales
  • Appointments
  • Served consumers to meet their needs
  • Completed paperwork
  • Gathered financing applications.

Education

Associate of Applied Science: Mental Health Services -

Oakland Community College
Farmington Hills, MI
05.2024

Arts Academy In The Woods
Fraser, MI
06.2015

Skills

  • Crisis Management
  • Virtual Assistance
  • Proficient in Microsoft
  • Project Management
  • Data Entry and Maintenance
  • Microsoft Suite

Timeline

Inside Sales Representative

HomeAdvisor
01.2022 - 01.2023

JR. Processor

Sistar Mortgage Company
01.2021 - 01.2022

Freelancer

Self-Employed
01.2020 - Current

Mentor

Companion Plus Care
03.2019 - 02.2020

Clerical/Office Manager

Companion Plus Care LLC
01.2019 - 01.2020

Operations Manager

Signal 88 Security
01.2019 - 01.2020

Sales Representative

Golling Toyota
01.2018 - 01.2018

Associate of Applied Science: Mental Health Services -

Oakland Community College

Arts Academy In The Woods
Lauren Lee