Lauren Livingston
Bowie,MD
Summary
Dynamic and results-oriented professional with extensive experience at Dollar Tree and The Children's Place, excelling in problem-solving and team building. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective staff training and cross-functional collaboration. Skilled in inventory management and fostering long-term client relationships, ensuring a blend of hard and soft skills to drive success.
Overview
8
8
years of professional experience
Work History
Operations Assistant Manager
Dollar Tree
11.2022 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Dollar Tree
10.2021 - 11.2022
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Manager of Sales
The Children's Place
09.2018 - 02.2020
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Provided input on pricing strategy based on analysis of market conditions while remaining competitive within industry standards.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
Sales Associate
The Children's Place
10.2016 - 09.2018
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Education
High School Diploma -
Bowie High School
Bowie, MD06.2010
Skills
- Performance monitoring
- Inventory counting
- Vendor engagement
- Multitasking Abilities
- Professional and mature
- Team building
- Payroll Processing
- Policy Implementation
- Problem-solving aptitude
- Scheduling expertise
- Staff Supervision
Timeline
Operations Assistant Manager
Dollar Tree
11.2022 - Current
Sales Associate
Dollar Tree
10.2021 - 11.2022
Assistant Manager of Sales
The Children's Place
09.2018 - 02.2020
Sales Associate
The Children's Place
10.2016 - 09.2018
High School Diploma -
Bowie High School
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