Lauren Lombardi
Joppa,MD
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate Title Assistant
Property Info/Stewart Title
08.2014 - 03.2015
- Served as a reliable point of contact for clients in need of assistance regarding their title matters, fostering trust and satisfaction within business relationships.
- Managed a diverse portfolio of clients, tailoring service offerings to meet their unique needs while maintaining the highest levels of professionalism.
- Kept current with industry trends and regulations through continuing education opportunities such as webinars or workshops, enabling informed decision-making when handling client cases.
- Collaborated with escrow officers and agents to resolve any discrepancies found during the title search process, resulting in streamlined closings.
Server
Shea's Restaurant & Carryout
07.2011 - 08.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Loan Processor
American Bank
11.2008 - 07.2011
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Education
Associate of Arts - Human Services
The Community College of Baltimore County
Catonsville, MD12.2024
Skills
- Active Listening
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Building rapport
- Self-care strategies
- Client Advocacy
- Behavior monitoring
- Client Records Management
- Treatment Planning
- Skilled in intake interviewing
Certification
ADT, should be able to apply for my CSC-AD after the fall semester as I only need to complete my internship.
Timeline
Real Estate Title Assistant
Property Info/Stewart Title
08.2014 - 03.2015
Server
Shea's Restaurant & Carryout
07.2011 - 08.2014
Loan Processor
American Bank
11.2008 - 07.2011
Associate of Arts - Human Services
The Community College of Baltimore County
ADT, should be able to apply for my CSC-AD after the fall semester as I only need to complete my internship.
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