Summary
Overview
Work History
Education
Skills
Lauren Lowman
Kalah Surratt
References
Timeline
Generic

Lauren Lowman

Operations Analyst
Crum Lynne,PA

Summary

Amiable Customer Experience Agent with several years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews; while consecutively meeting and exceeding monthly metrics. If given the opportunity to become apart of your company I will show that I am an asset being self motivated, goal oriented, and a team player.

Overview

6
6
years of professional experience

Work History

Accounts Management Specialist (Virtual)

Comcast
Newark, DE
06.2021 - 05.2024
  • Provided excellent service when tending to customer needs.
  • Answered inbound calls, chats and emails in a timely manner.
  • Maintained a high level of professionalism during customer interactions.
  • Provided accurate information about account status' and updates.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Troubleshot technical issues related to products or services.
  • Maintained records of customer interactions on every account.
  • Collected payments and corrected billing mistakes.

Teachers Assistant

Chester Community Charter School
Chester, PA
01.2020 - 04.2021
  • Oversaw multiple classrooms while working diligently to exceed performance goals
  • Cultivated long-term relationships with staff and students to help achieve all around success.
  • Collaborated with colleagues and parents to develop instructional plans that meet individual student needs.
  • Updated lesson plans based on students needs.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Maintained accurate records of student attendance, grades, and behavior reports.

Package Handler

FedEx
Linwood, PA
09.2019 - 10.2020
  • Supported production quality standards by regularly testing and verifying production processes
  • Met daily production goals by working efficiently and collaboratively to handle hundreds of packages per hour
  • Initiated discussion with production department to improve workflow and analytical processes
  • Conducted daily inspection of workplace to assure safe working conditions for employees
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Assisted with onboarding new employees by providing orientation materials and resources.

Teller

South Philadelphia Race and Sportsbook
Philadelphia, PA
01.2018 - 09.2019
  • Ensuring customers received accurate payouts
  • Recorded and maintained files or records of customer requests/services performed
  • Entered information on computerized systems to verify information to comply with state laws
  • Promptly reported any operational issues/ system problems that occurred.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Education

Cosmetology -

Empire Beauty School
Glen Burnie, MD
02.2023

Business and Finance -

Appoquinimink High School
Middletown, DE
06.2018

Some College (No Degree) - Business Administration And Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Phone Etiquette
  • Account Maintenance/Billing management
  • Needs Assessment/ Critical Thinking
  • Interaction Documentation
  • De-Escalation Techniques
  • Product Education
  • Organization
  • Time Utilization
  • Microsoft Products
  • Data Entry
  • Account updating
  • Prioritization

Lauren Lowman

  • Team Lead -Comcast

Phone: (302) 437-9555 Email: lauren.lowman@gmail.com

Kalah Surratt

  • Teacher Assistant- Chester Community Charter School

Phone: (267) 474-9230

References

References available upon request.

Timeline

Accounts Management Specialist (Virtual)

Comcast
06.2021 - 05.2024

Teachers Assistant

Chester Community Charter School
01.2020 - 04.2021

Package Handler

FedEx
09.2019 - 10.2020

Teller

South Philadelphia Race and Sportsbook
01.2018 - 09.2019

Cosmetology -

Empire Beauty School

Business and Finance -

Appoquinimink High School

Some College (No Degree) - Business Administration And Management

Colorado Technical University

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Lauren LowmanOperations Analyst