Lauren Lucas
Sergeant Bluff,Iowa
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Bartender
Cys Roost
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Athletic Equipment Manager
Iowa State University
10.2021 - Current
- Planned and packed required gear for games.
- Assisted with day-to-day operations and activities for assigned sport.
- Organized and maintained equipment and items by laundering, storing and repairing.
- Maintained accurate records using computerized inventory system and performed inventory checks.
Coffee Shop Manager
Hawks Coffee Shop
12.2019 - Current
- Set up daily drawers, verified totals and prepared cash deposits.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Developed unique events and special promotions to drive sales.
- Trained new staff on all things in the coffee shop, including register use, drink recipes, cleaning, ect.
Recreational Referee
Brent Brown
12.2017 - 05.2021
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Communicated with fans, coaches, players, and other umpires.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
Education
High School Diploma -
Sergeant Bluff-Luton Senior High School
Sergeant Bluff, IABachelor of Arts - Public Relations And Event Management
Iowa State University
Ames, IA12.2024
Skills
- Basic Accounting
- Menu Memorization
- Staff Management
- Highly Reliable
- Engaging Personality
- Team Training and Development
- Sales and Marketing
- Excellent Multitasking
- Social Media and Promotions
Timeline
Bartender
Cys Roost
08.2022 - Current
Athletic Equipment Manager
Iowa State University
10.2021 - Current
Coffee Shop Manager
Hawks Coffee Shop
12.2019 - Current
Recreational Referee
Brent Brown
12.2017 - 05.2021
High School Diploma -
Sergeant Bluff-Luton Senior High School
Bachelor of Arts - Public Relations And Event Management
Iowa State University
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