Lauren Lyons
New York,NY
Summary
Dedicated and passionate professional with a laser focus and attention to detail. Dependable and strong worker who effectively communicates and motivates the team to exceed company standards and the overall guest experience. Focused on delivering and exhibiting exceptional customer service and hospitality. Resourceful creative thinker providing personable luxury experiences while representing myself as the epitome of professionalism and elegance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Million Air
11.2021 - Current
- Providing industry-leading customer service by meeting and exceeding daily productivity goals, including invoicing for services rendered to customers and pilots, high call volume, and appointment setting, consistently earning top survey satisfaction scores.
- Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
- Promptly answering up to 100 incoming calls daily with 98% success rates utilizing a courteous and professional manner to collect information and identify customer needs.
- Make personalized travel arrangements for VIP passengers such as booking catering, hotels, flights, and transportation.
Sales/Fitness Consultant
XSport Fitness
The Bronx, NY
10.2019 - 04.2020
- Exceeded daily membership sales and renewals quota. Resulted in accomplishing top location for highest membership sales for 5 consecutive months.
- Utilized knowledge of 100 plus products to make tailored recommendations based on customers needs and preferences. Keeping members engaged in their exercise regimes and assisted in re-engaging inactive or at-risk members.
- Developed personalized fitness programs, nutritional advice, and created meals plans for members.
- Kept management apprised of members concerns and followed XSport’s policies and procedures.
Assistant Event Coordinator
William A. Harris Community Garden
06.2017 - 08.2019
- Annually organized and scheduled 3 events in 3 summer months with an average attendance of 25 members per event.
- Partnered with director to develop decor, theme, and ambiance for events to satisfy client's vision and budget.
- Coordinated with vendors, event contributors, caterers, and transportation services.
- Departmental efforts led to receiving special recognition through 28 positive Google reviews.
Education
Bachelor of Science - Business Management
Hampton University
Hampton, VA05.2019
Skills
- Technical and Detail-Oriented
- Menu Planning and Catering
- Strong Organizational Skills
- Interpersonal Communication
- Active Listening
- Highly Self-Motivated
- Technologically Savvy
Timeline
Customer Service Representative
Million Air
11.2021 - Current
Sales/Fitness Consultant
XSport Fitness
10.2019 - 04.2020
Assistant Event Coordinator
William A. Harris Community Garden
06.2017 - 08.2019
Bachelor of Science - Business Management
Hampton University
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