Lauren N. Mackey
Colorado Springs,CO
Summary
Customer-focused, responsible Retail Professional with a solid background in photography. Desires a part-time position as a front desk receptionist. Enjoys working as part of a team to achieve goals. Focused on exceeding expectations and building customer loyalty. Flexible schedule and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Salon Coordinator
Ulta Beauty Inc.
05.2023 - 12.2023
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
- Provided quick assistance, showing customers products that suit their needs.
- ·Checked-in Guests, collected payments and verified reservation details to maintain customer satisfaction.
- ·Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Coordinator/Receptionist
Beauty Bar Inc
10.2022 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Front Desk Coordinator
Kidsnips
02.2020 - 06.2021
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Managed salon's master calendar, including customer appointments, employee schedules and special events.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Answered over 50 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Pool Attendant
Swim Kings Inc.
05.2018 - 10.2018
- Accurately read, understood, and carried out written instructions
- Ensured safety compliance and regulations in the pool area
- Operated pool vacuum
- Immediately reported any damaged or broken equipment
- Greeted all members in a professional and friendly manner
- Attended to the needs of visitors by aiding and providing customer service in a fast-paced environment
- Ensured restrooms and locker rooms were clean
- Monitored inventory of all pool tools and toys
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Flow Team Member/Sales Floor Team Member - Hard lines
Target
06.2016 - 05.2018
- Stocked shelves and supplies and organized displays.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly and timely manner.
- Prepared merchandise for sales floor.
- Kept work areas clean and neat at all times.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
Education
Associate of Arts - Photography
College Of Lake County
Grayslake, ILHigh School Diploma - History and Photography
Stevenson High School
Lincolnshire, IL2009
Skills
- Flexible Schedule
- Interpersonal skills
- Excellent People Skills
- Multi-Tasking
- Customer Service
Affiliations
Member of the Lake County Camera Club 2009-Current
Member of the Professional Photographers Association Certifications Garden 2009- Current
References
- Maureen Tisdall - 242 S. Clubhouse Drive, Palatine, IL (847)927-7562
- Bobby Nelson - 5119 Brookfield Parkway, Madison, WI 53718 (847)714-7670
- David Shoopman - 2895 Ashling Court, Schaumburg, IL (847)852-6524
Timeline
Salon Coordinator
Ulta Beauty Inc.
05.2023 - 12.2023
Front Desk Coordinator/Receptionist
Beauty Bar Inc
10.2022 - 03.2023
Front Desk Coordinator
Kidsnips
02.2020 - 06.2021
Pool Attendant
Swim Kings Inc.
05.2018 - 10.2018
Flow Team Member/Sales Floor Team Member - Hard lines
Target
06.2016 - 05.2018
Associate of Arts - Photography
College Of Lake County
High School Diploma - History and Photography
Stevenson High School