Summary
Overview
Work History
Education
Skills
Yoga instructor
Work Availability
Quote
Timeline
SeniorSoftwareEngineer

Sheilah Collins

Philadelphia,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Salon Coordinator

House Of Henri
01.2018 - 03.2023
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.
  • Handled employee scheduling and coverage needs during business hours.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

No Degree - Esthetics

Venus Beauty Academy
Sharon Hill, PA

Skills

  • Salon owner and operator
  • Time Management
  • Telephone Etiquette
  • Customer Service
  • Customer Experience
  • Problem-Solving Skills
  • Issue Escalation
  • Customer Satisfaction

Yoga instructor

Yoga/Wellness coach. Helping women up level their lives through yoga and meditation. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Salon Coordinator

House Of Henri
01.2018 - 03.2023

No Degree - Esthetics

Venus Beauty Academy

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Sheilah Collins