Lauren Markwell
Drakesboro,KY
Summary
Dedicated customer service representative skilled in transaction processing, attention to detail, and empathy. Committed to delivering seamless experiences while efficiently managing high-volume transactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Old National Bank
Powderly, KY
09.2025 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer, ensuring accuracy in balances.
- Collaborated with team members to enhance service delivery.
- Utilized banking software to manage transactions and accounts.
- Educated customers on digital banking tools and services.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Medical Assistant
Baptist Health - Deaconess
Powderly, KY
09.2018 - 05.2024
- Administered patient care, including vital sign monitoring and medication administration.
- Assisted healthcare providers during examinations and procedures to ensure efficient workflow.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Medical Assistant
Ross Medical Education Center
Owensboro, KY04-2018
High School Diploma -
Muhlenberg County High School
Greenville06-2015
Skills
- Customer service
- Critical thinking
- Data entry
- Patience and empathy
- Transaction processing
- Listening and comprehension
Timeline
Customer Service Representative
Old National Bank
09.2025 - Current
Medical Assistant
Baptist Health - Deaconess
09.2018 - 05.2024
Medical Assistant
Ross Medical Education Center
High School Diploma -
Muhlenberg County High School