Lauren Martin
Gentry,AR
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Ozark pediatric Dentistry
Siloam Springs, AR
04.2023 - Current
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Customer Service Manager
Harps Foods
Gentry , AR
05.2021 - 12.2022
- Reviewed employee performance, providing ongoing coaching to enhance overall effectiveness.
- Investigated customer service complaints, delivering prompt resolutions to ensure satisfaction.
- Collaborated with senior management on strategies to elevate service quality across organization.
- Organized shift assignments based on coverage demands and anticipated workload fluctuations.
- Resolved product and consumer complaints, demonstrating strong communication skills.
- Evaluated returns, exchanges, and voids for accuracy and compliance.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
- Maintained professionalism in stressful situations, effectively diffusing conflicts.
Education
Bachelor of Science - Dental Hygiene
University of Arkansas-Fort Smith
Fort Smith, AR05.2027
High School Diploma -
Gentry High School Conversion Charter
Gentry, AR05.2023
Skills
- Patient Relations
- Taking X-rays
- Strong Manual Dexterity
- Patient Counseling
- Time Management
- Electronic Charting
- Patient Records Gathering
- Strong Writing and Verbal Skills
Timeline
Dental Assistant
Ozark pediatric Dentistry
04.2023 - Current
Customer Service Manager
Harps Foods
05.2021 - 12.2022
Bachelor of Science - Dental Hygiene
University of Arkansas-Fort Smith
High School Diploma -
Gentry High School Conversion Charter
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