Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lauren Martinez

Downey,CA

Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly skilled Server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Server Assistant

Outback Steakhouse
Ocala, FL
10.2024 - 05.2025
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded promptly to requests from servers or other staff members.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Assisted in training new server assistants on job responsibilities and procedures.

Server

Brookdale Chambrel Pinecastle
Ocala, FL
10.2023 - 10.2024
  • Ensured compliance with state regulations regarding assisted living facilities.
  • Residents have fixed menus and as their server I made certain they had their drinks, appetizers, entree, and dessert.
  • As the resident's server I watch over them to make sure their food is hot, drinks are filled, and to pre-buss any mess they want out of the way.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping the floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server

Olive Garden
Waxhaw, NC
08.2022 - 08.2023
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Brought wine selections to tables with appropriate glasses and poured for customers
  • Assisted in preparing salads, appetizers and desserts to speed up food service
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
  • Presented menus and answered questions regarding items
  • Informed customers of daily specials and signature menu items
  • Served food and beverages to patrons and confirmed complete orders
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Host/Server

Norms Restaurants
Downey, CA
04.2019 - 03.2023
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Greeted customers, answered questions and recommended specials to increase profits
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Cleaned tables and chairs to prepare dining area for next customers
  • Satisfied customers by refilling drinks and offering condiments, napkins and other items
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Education

High School Diploma -

Columbus High School
05.2019

Skills

  • Wine service
  • Food Inspection
  • Menu Memorization
  • Pre-bussing tables
  • Age Verification
  • Special Requests and Substitutions
  • Verbal and Written Communication
  • Order Accuracy and Delivery
  • Cleaning and Sanitizing
  • Specials Promotion and Upselling
  • Menu Recommendations
  • High Energy and Stamina
  • Food and Beverage Service
  • Warm and Friendly
  • Bilingual - Spanish and English

Certification

  • SafeServ Certified: Food Handler
  • California RBS alcohol certification

Languages

Spanish
Professional

References

Herb Schmoll 

561-721-5543

Nicholas Truman

270-556-5203

Melanie Dip

562-923-9773

Timeline

Server/Server Assistant

Outback Steakhouse
10.2024 - 05.2025

Server

Brookdale Chambrel Pinecastle
10.2023 - 10.2024

Server

Olive Garden
08.2022 - 08.2023

Host/Server

Norms Restaurants
04.2019 - 03.2023

High School Diploma -

Columbus High School

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