Lauren Martinez

Client-facing role supporting sales and operations teams across complex, high-value accounts. Served as a central coordination point between internal stakeholders and external partners, managing time-sensitive requests, tracking deliverables, and supporting contract execution tied directly to revenue outcomes.

• Utilized Salesforce CRM to manage client interactions and deal records, contributing to a 23% faster response time to client inquiries and improved follow-up accuracy
• Coordinated 25+ cross-functional projects with sales and operations teams, supporting the closure of 15 major contracts valued at over $7M
• Prepared and maintained tracking documents, status updates, and internal summaries to ensure visibility across active accounts and priorities
• Prepared executive business overviews on service, pricing, and contract details for decision-makers, supporting client confidence and long-term relationships

Revenue-focused operations and customer-facing leadership role within a high-volume hospitality environment. Responsible for revenue planning, promotional execution, and day-to-day operational coordination while maintaining strong guest relationships.

• Led revenue and demand planning across staffing, inventory, and vendor coordination, contributing to a 119% increase in profitability while supporting sustained revenue growth
• Planned and executed promotional campaigns across social media, email, and local partnerships, increasing weekly revenue from $43,000 to $83,500
• Served as a primary point of contact for guests and partners, resolving issues in real time and building repeat customer relationships
• Balanced operational decision-making with hands-on service in a fast-paced, customer-driven environment

Facilitated laboratory instruction and course coordination for undergraduate lab sections while balancing scheduling, communication, and performance tracking. Worked closely with faculty to ensure smooth execution of coursework and consistent student support in a structured, deadline-driven environment.

• Managed schedules, deadlines, and deliverables across four lab sections, serving as a primary point of contact for 120+ students
• Maintained detailed performance trackers and records, ensuring accuracy, consistency, and compliance
• Identified execution gaps and implemented targeted solutions, increasing student engagement by 30% and improving satisfaction metrics by 21%