Lauren Mason
Heuvelton,NY
Summary
A highly-motivated and friendly individual. Great communication skills, well organized and understanding. I have a deep passion for helping students excel by supporting lead teachers and enhancing classroom environments. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Overview
10
10
years of professional experience
Work History
Patient Access Clerk
Claxton Hepburn Medical Center
Ogdensburg, NY, NY
02.2024 - 06.2024
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- Performed data entry of patient demographic information into the hospital system.
- Maintained up-to-date records of all patient encounters in the medical record system.
- Processed referrals for specialist care services according to established protocols.
- Provided customer service to patients regarding any inquiries or issues they had.
- Scanned documents into electronic health record system for permanent storage.
- Facilitated communication between physicians' offices, radiology departments, laboratory departments. related to patient care needs.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Transition Specialist
Maximizing Independent Living Choices
Ogdensburg, NY
08.2022 - 09.2023
- Information and referral: Provided individuals with community, local, state, and federal resources and options that may be necessary in making informed choices about living, learning, and working independently.
- Independent living skills: Teach everyday life skills provided to people with disabilities. Training may include budgeting, meal preparation, arranging transportation, personal assistance services, job seeking, and self-advocacy.
- Benefits advisement: Assisted to apply and/or maintain benefits and entitlements such as Food Stamps, TANF, Medical Insurance, SSI/SSDI, Veteran’s benefits, and PASS Plans.
- Works with the discharge planner and family to obtain support services to enable an individual to return to living in the community with the proper services in place.
Teaching Assistant/Substitute Teacher
Ogdensburg City School District
Ogdensburg, NY
03.2022 - 08.2022
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Title Clerk/Receptionist
F.X Caprara Ford
Ogdensburg, NY
12.2021 - 09.2022
- Processed, completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments, money management and updated accounts to reflect balance changes.
- Entered data in dealer software to keep records of inventory and customer account information.
Inventory Specialist/Internet Manager
Parkway Auto Group
Canton, NY
03.2020 - 12.2021
- Maintained all dealerships vehicle inventory.
- Managed websites for vehicle photo inventory and advertising.
- Resolved customer complaints immediately, escalating those that required additional assistance.
- Met store customers on floor and discussed needs.
- Answered and directed incoming calls using multi-line telephone system.
Teaching Assistant
Ogdensburg City School District
Ogdensburg, NY
11.2019 - 03.2020
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Observed student behaviors and utilized success intervention techniques to correct problems.
Direct Support Professional
Resource Center for Independent Living
Utica, NY
09.2019 - 03.2020
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for clients well-being and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Improved patient outlook and daily living through compassionate care.
- Provided assistance and training to individuals with disabilities in their homes and community.
- Provided support with activities such as: cooking, cleaning, shopping, money management, personal hygiene and social activities.
Correctional Officer
NYSDOCCS
Ogdensburg, NY
08.2016 - 08.2019
- Maintained order of inmate housing units.
- Followed and enforced all prison rules and regulations.
- Supervised movements and activities of inmates.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Patient Representative/Central Scheduling Specialist
Canton-Potsdam Hospital
Potsdam, NY
05.2014 - 01.2016
- Assisted patients in scheduling appointments and procedures, verifying insurance coverage, and completing paperwork.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Answered and directed incoming calls using multi-line telephone system.
Education
Associate of Applied Science - Individual Studies
Suny Canton
Canton, NY08.2021
Graduate Nurse Certificate - Licensed Practical Nurse
Suny Canton
Canton, NY03.2012
High School Diploma -
Heuvelton Central School
Heuvelton, NY06.2009
Skills
- Friendly, positive attitude & organized
- Great attention to detail
- People skills
- Classroom support
- Effective Communication
- Computer skills
- Behavior Management
Timeline
Patient Access Clerk
Claxton Hepburn Medical Center
02.2024 - 06.2024
Transition Specialist
Maximizing Independent Living Choices
08.2022 - 09.2023
Teaching Assistant/Substitute Teacher
Ogdensburg City School District
03.2022 - 08.2022
Title Clerk/Receptionist
F.X Caprara Ford
12.2021 - 09.2022
Inventory Specialist/Internet Manager
Parkway Auto Group
03.2020 - 12.2021
Teaching Assistant
Ogdensburg City School District
11.2019 - 03.2020
Direct Support Professional
Resource Center for Independent Living
09.2019 - 03.2020
Correctional Officer
NYSDOCCS
08.2016 - 08.2019
Patient Representative/Central Scheduling Specialist
Canton-Potsdam Hospital
05.2014 - 01.2016
Associate of Applied Science - Individual Studies
Suny Canton
Graduate Nurse Certificate - Licensed Practical Nurse
Suny Canton
High School Diploma -
Heuvelton Central School
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