Selena Foster
West Salem,IL
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
11
11
years of professional experience
Work History
Patient Access Clerk
Wabash General Hospital
Mount Carmel, IL
10.2023 - Current
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Transcribe outside lab and radiology orders.
- Answering and directing phone calls.
- Collecting and counting money.
Senior Customer Service Representative
Pacific Cycle
Olney , IL
08.2018 - 10.2023
- Provided excellent customer service to resolve customer complaints promptly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Responded promptly to inquiries from customers about products or services.
- Mentored junior team members and managed employee relationships.
Front Office Clerk
Panama Xpress
Newton , IL
04.2017 - 08.2018
- I ran miles for the drivers' weekly pay.
- Entered loads.
- I filled out the needed paperwork.
- Posted and accepted broker loads.
- Answered phone calls and questions for customers and drivers.
ADSP
ResCare
Olney, IL
03.2016 - 04.2017
- Medication distribution.
- Resident charting.
- Cooking and cleaning.
- Patient care.
- Financial assistance to residents.
Crew Member
Dairy Queen Grill & Chill
Olney , IL
08.2015 - 03.2016
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Scrubbed and polished counters to remove debris and food.
- Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Took orders from patrons and input selections into the store computer system.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Crew Member
McDonald's
Olney , IL
08.2013 - 07.2015
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Scrubbed and polished counters to remove debris and food.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Took orders from patrons and input selections into store computer system.
Education
High School Diploma -
East Richland High School
Olney, IL05-2015
Skills
- Strong organization
- Proactive approach
- Follow-up skills
- Patient confidentiality
- Healthcare systems
- Insurance verification
- HIPAA compliance
- Microsoft Office
- Patient Registration
- Office equipment
- Appointment scheduling
- Patient check-in
- Data entry
- Relationship building
- Money handling
- Friendly and outgoing
References
References available upon request.
Timeline
Patient Access Clerk
Wabash General Hospital
10.2023 - Current
Senior Customer Service Representative
Pacific Cycle
08.2018 - 10.2023
Front Office Clerk
Panama Xpress
04.2017 - 08.2018
ADSP
ResCare
03.2016 - 04.2017
Crew Member
Dairy Queen Grill & Chill
08.2015 - 03.2016
Crew Member
McDonald's
08.2013 - 07.2015
High School Diploma -
East Richland High School
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