Shemethia Tims
Bastrop,LA
Summary
Versatile and achievement-oriented professional with a robust background in healthcare and customer service, exemplified during my tenure at Communihealth Services. Excelled in patient registration and HIPAA compliance, enhancing patient satisfaction through effective problem-solving and team collaboration. Demonstrates strong empathy and Microsoft Office proficiency, significantly improving operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Access Clerk
Communihealth Services
Bastrop, LA
08.2024 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Provided customer service to patients regarding any inquiries or issues they had.
- Responded promptly to requests from internal and external customers regarding patient account status updates.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Scanned documents into electronic health record system for permanent storage.
- Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
Ward Clerk
Cypress Grove Behavioral Health
Bastrop , LA
03.2024 - 07.2025
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Ensured compliance with HIPAA regulations when handling patient information.
- Conducted patient intake interviews to collect medical information and insurance details.
- Entered current information into records system and printed documents for appointments, files, and patient use.
Customer Service Representative
Teleperformance USA
Chattanooga, TN
09.2022 - 07.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Master Control Operator
Morehouse Parish Sheriff Office
Bastrop, LA
03.2020 - 04.2022
- My job duties include remotely monitoring cameras, filing folders, logging traffic information, answering calls, scheduling calls and keeping the compound safe
Assistant Manager
Sonic Drive In Of Sterlington
Sterlington, LA
09.2009 - 05.2021
- My job title including assisting customers with the best customer service
- Also it including scheduling, keeping track of daily sales and providing clean environment for our workers
Cashier
Popeyes
Bastrop, LA
05.2008 - 08.2008
- Cleaning and preparing food
Sales Associate
Wal Mart
Bastrop, LA
10.2005 - 07.2007
- Performing shipping and receiving duties, manage sales, customer service and claim function, control and maintain expensive merchandise jewelry, demonstrated exceptional sales abilites, design in-store and seasonal floor changes, and squired detailed knowledge of clothing accessories
Data Entry Clerk
JP Morgan Chase
Monroe, LA
12.2004 - 01.2005
- My duties include maintained filling systems and generated reports from files, open mail, dated, and distributed to staff, typed and proofread business correspondence, prepared new employee personnel folders, and operated variety office machines including fax and copier
Assistant Manager
McDonald's
Bastrop, LA
02.2002 - 11.2004
- My job duties included working on cash registers, assisting customers with orders, balanced transactions sheets, made daily money deposits, managed a crew of 30 members, and fluently in 10-key
- Scheduled assignments and projects, oversee sales, customer relations, recruit, train and develop staff to peak levels, and well trained in providing prompt courteous service
Education
General Studies -
University of Louisiana
12.2008
Office Systems Technology -
Louisiana Technical College
05.2004
High School Diploma -
Bastrop High School
05.2003
Some College (No Degree) - Medical Billing And Coding
Miller-motte Online
Chattanooga, TNSkills
- Cash Handling
- 10 Key Data Entry
- Assistant Manager Experience
- Sales
- Administrative Experience
- Medical office experience
- Basic math
- Healthcare systems
- Patient confidentiality
- Patient registration
- Office equipment
- Insurance verification
- Medical billing
- Appointment scheduling
- Patient check-in
- HIPAA compliance
- Strong organization
- Microsoft office
- Follow-up skills
- Proactive approach
- Medical records
- Registration management
- Medical terminology
- Strong empathy
- Phone and email etiquette
- Electronic health records
- Customer follow-up
- EMR
- Customer service
- Appointment reminders
- Problem-solving
- Payment processing
- Team collaboration
Certification
Driver's License
Accomplishments
- Athena Heath Accomplished
- Dentrix Knowledgable
Timeline
Patient Access Clerk
Communihealth Services
08.2024 - Current
Ward Clerk
Cypress Grove Behavioral Health
03.2024 - 07.2025
Customer Service Representative
Teleperformance USA
09.2022 - 07.2023
Master Control Operator
Morehouse Parish Sheriff Office
03.2020 - 04.2022
Assistant Manager
Sonic Drive In Of Sterlington
09.2009 - 05.2021
Cashier
Popeyes
05.2008 - 08.2008
Sales Associate
Wal Mart
10.2005 - 07.2007
Data Entry Clerk
JP Morgan Chase
12.2004 - 01.2005
Assistant Manager
McDonald's
02.2002 - 11.2004
General Studies -
University of Louisiana
Office Systems Technology -
Louisiana Technical College
High School Diploma -
Bastrop High School
Some College (No Degree) - Medical Billing And Coding
Miller-motte Online
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