Open To Work
Lori Smith
Boaz,AL
Summary
Dedicated administrative support professional known for maintaining accurate records and streamlining operations. Proven ability to manage multiple priorities while enhancing service delivery and communication across various departments.
Overview
39
39
years of professional experience
Work History
Patient Access Clerk
Marshall Medical Imaging
Boaz, AL
06.2025 - Current
- Greeted patients and verified insurance information, ensuring accurate coverage for services.
- Collected patient data and entered information into medical database, maintaining up-to-date records for efficient access.
- Scheduled appointments efficiently using electronic health record systems.
- Coordinated with medical staff to facilitate smooth patient flow and enhance communication.
First Call for Help Operator/Resource Specialist
United Way of Marshall County
Guntersville, AL
01.2022 - 08.2024
- Managed First Call for Help program for United Way, answering office phone lines and providing accurate information to callers while responding to emails, enhancing service delivery.
- Utilized VisionLink, web-based software designed especially for non-profit organizations and community programs that provide helplines, to enter client referrals and client management in a timely manner.
- Compiled monthly call report for United Way Board of Directors, fostering communication among area agencies and churches to improve resource sharing.
- Collaborated with board members to develop and implement operational procedures for Crisis Services of North Alabama.
- Served as an administrator of Charity Tracker, a web-based community impact database, to help track services provided through data collection and reporting and communicate and collaborate with area social services agencies and churches. Worked with volunteers and other agencies to coordinate resources and disseminate information during disasters. Worked with partner agencies on a regular basis to understand needs in terms of volunteers or in-kind donations to direct resources as appropriate. Attended workshops and conferences for personal and professional development. Coordination of Annual United Way of Marshall County/211 Community Food Drive and other initiatives or events as determined. Was successful in engaging with and gaining support from additional non-profit organizations to partner with to assist those in need.
Receptionist/Direct Services Assistant
Hope House, Inc.
Oneonta, AL
05.2019 - 11.2021
- Coordinated direct services for individuals seeking assistance with utilities, rent, and clothing, enhancing support for those in need.
- Answered phone and directed calls to appropriate departments, ensuring efficient communication.
- Maintained comprehensive records for food bank charities, ensuring accurate tracking of donations and assistance.
- Assisted in preparing deposits from thrift store and counseling fees, contributing to accurate financial tracking.
- Entered and maintained information for drug testing department on a daily basis.
- Assisted with the Christmas for Kids program held annually.
Administrative Support Assistant III
Alabama Board of Pardons & Paroles
Oneonta, AL
07.1987 - 07.2017
- Organized and maintained confidential files and documents, facilitating easy access for executive team
- Managed multiple priorities effectively, consistently meeting deadlines while ensuring organizational efficiency
- Managed office supplies inventory by monitoring stock levels and placing orders in a timely manner to ensure uninterrupted workflow
- Proofread documents meticulously before distribution, ensuring accuracy and consistent formatting across all materials
- Demonstrated strong attention to detail when proofreading documents for grammar, punctuation, and formatting errors
- Collected fees from clients monthly, completed daily ledger, and prepared deposit.
Education
Bachelor of Science - Psychology
Judson College
Marion, AL07-2021
Skills
Data entry
- Customer service
- Records maintenance
- Operational procedures
- Effective communication
- Attention to detail
- Microsoft office
- Payment processing
Affiliations
Marshall County Leadership Challenge, Class of 2023
Work Preference
Job Search Status
Open to workWork Type
Part TimeGig WorkLocation Preference
On-SiteHybridRemoteSalary Range
$25000/yr - $200000/yrTimeline
Patient Access Clerk
Marshall Medical Imaging
06.2025 - Current
First Call for Help Operator/Resource Specialist
United Way of Marshall County
01.2022 - 08.2024
Receptionist/Direct Services Assistant
Hope House, Inc.
05.2019 - 11.2021
Administrative Support Assistant III
Alabama Board of Pardons & Paroles
07.1987 - 07.2017
Bachelor of Science - Psychology
Judson College