Rataya Longhair
Fort Wingate,NM
Summary
Experienced Patient Access Clerk known for strong organizational and multitasking skills. Proficient in managing patient registration and insurance verification processes, ensuring compliance with privacy regulations. Ready to leverage expertise to enhance patient care and operational efficiency.
Overview
5
5
years of professional experience
Work History
Patient Access Clerk
Rehoboth Mckinley Christian Health Service
Gallup, NM
07.2022 - Current
- Greeted patients upon arrival and provided necessary paperwork for registration process.
- Executed patient check-in process for appointments, ensuring accurate registration.
- Verified demographics and insurance information, facilitating accurate patient registration in computer system.
- Verified patient insurance information and processed payments.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Scheduled patient appointments and coordinated follow-up visits.
- Communicated with medical staff to ensure smooth patient flow.
- Followed HIPAA privacy and security regulations while handling patient information.
Loan Receptionist
Paradise Loans
Gallup, NM
10.2021 - 03.2022
- Greeted customers and delivered personalized service to enhance customer experience.
- Answered incoming phone calls.
- Maintained office equipment.
- Managed incoming loan applications and ensured timely processing.
- Assisted clients in understanding loan options and requirements.
- Managed office supplies and organized workspace to promote efficiency and a professional environment.
- Verified customer identity and eligibility for loans, using government-issued identification cards.
- Processed customer payments accurately for various accounts.
- Contacted credit bureaus and employers to verify applicants' credit history and personal references, ensuring accurate assessments for loan eligibility.
Sales Associate
Maurices
Gallup, New Mexico
04.2021 - 10.2021
- Greeted customers as they entered the store.
- Engaged customers through effective communication and active listening, enhancing shopping experience.
- Trained new associates on store policies and customer service techniques.
- Handled inventory management by restocking shelves and monitoring stock levels.
- Resolved customer inquiries and complaints professionally, improving customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing, and styling, ensuring informed purchasing decisions.
- Placed special orders or called other stores to find desired items.
Receptionist
Thunderbird Tax
Gallup, New Mexico
11.2020 - 02.2021
- Delivered exceptional customer service while interacting with internal and external customers, ensuring positive experiences.
- Answered incoming calls and took messages.
- Coordinated client appointments for tax return processing, facilitating timely service delivery.
- Managed business office inventory and equipment to support operational efficiency.
- Assisted with tax preparation by gathering necessary information from clients.
- Sorted and categorized documents for easy retrieval in office files.
Education
High School Diploma -
Wingate High School
Fort Wingate, NM05-2018
Some College (No Degree) - Business Administration
University of New Mexico
Gallup, NMSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- HIPAA compliance
- Healthcare technology
- Data entry accuracy
- Microsoft office
- Multitasking and organization
- Collaboration
- Customer relationship management
Timeline
Patient Access Clerk
Rehoboth Mckinley Christian Health Service
07.2022 - Current
Loan Receptionist
Paradise Loans
10.2021 - 03.2022
Sales Associate
Maurices
04.2021 - 10.2021
Receptionist
Thunderbird Tax
11.2020 - 02.2021
High School Diploma -
Wingate High School
Some College (No Degree) - Business Administration
University of New Mexico