Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Lauren Mays

Lynchburg,VA

Summary

Working in customer service environments for over 6 years, I throughly enjoy making people happy! I’m hardworking, thrive in fast paced environments and strive for perfection in everything I do!

Overview

7
7
years of professional experience

Work History

Merchandising Team Lead

Metrolina Greenhouses
02.2022 - Current
  • Initiated and executed store layout plans, enhancing visual merchandising
  • Ensured clean and organized merchandise displays, contributing to a compelling store environment
  • Efficiently handled heavy loads using various equipment, ensuring smooth operations
  • Managed product pricing updates for clearance and sales items, driving revenue
  • Reduced shrinkage by implementing robust stock rotation procedures
  • Ensured accurate pricing, reducing customer discrepancies and enhancing satisfaction.

Barista

Joe Beans
08.2022 - 01.2024
  • Promptly and accurately managed coffee, food, and beverage orders
  • Ensured quick service by maintaining a fully stocked bar line
  • Consistently upheld cleanliness through diligent dishwashing
  • Contributed to a high-functioning coffee shop environment
  • Maintained composure in a fast-paced setting.

Personal Shopper

Walmart
01.2021 - 02.2022
  • Assisted customers by answering queries on product availability and pricing
  • Fulfilled specific client requests using web locator
  • Aided in purchases by carrying items to vehicles
  • Efficiently processed over 100 daily orders, ensuring customer satisfaction and timely delivery.

Sales Associate

Belk
09.2018 - 01.2021
  • Utilized analytical skills to resolve customer concerns, enhancing customer satisfaction and loyalty
  • Demonstrated a results-oriented approach by consistently meeting or exceeding sales goals
  • Employed visionary strategies for stock management, optimizing store layout and product availability
  • Showcased enthusiasm and dedication in providing exceptional customer service.

Education

Advanced High School Diploma - undefined

Amherst County High School
Amherst, VA
05.2018

Skills

  • Problem-solving
  • Positive Attitude
  • Conflict resolution
  • Meeting deadlines
  • Creative
  • Detail Oriented
  • Works well in fast paced environments
  • Loves customer service facing environments

Hobbies and Interests

I love traveling and have been to several different countries! I enjoy planning trips with my friends and family, I’m a very organized person! I’m also a singer/songwriter that recently started putting my music on Spotify and Apple Music! It’s something that I’ve dreamed about since I was a kid so it’s a very healing experience for me

Timeline

Barista

Joe Beans
08.2022 - 01.2024

Merchandising Team Lead

Metrolina Greenhouses
02.2022 - Current

Personal Shopper

Walmart
01.2021 - 02.2022

Sales Associate

Belk
09.2018 - 01.2021

Advanced High School Diploma - undefined

Amherst County High School

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Lauren Mays