Lauren Medrano
Wylie,TX
Summary
Performance-driven Business Office Manager with freshly obtained financial knowledge and a strong background in customer service. Contributes to the achievement of a consistently high monthly collection rate. An excellent communicator and a quick learner with a collaborative approach, always delivering exceptional client satisfaction through the application of facility and financial knowledge to ensure a smooth and reassuring transition for new residents and their families.
Overview
3
3
years of professional experience
Work History
Business Office Manager
Royse City Medical Lodge
04.2025 - Current
- Ensure collections are at or above 100% by monitoring Accounts Receivable and following up on unpaid claims as well as outstanding balances with the facility.
- Collaborate with the corporate office on financial reporting and procedures to ensure consistent compliance and billing accuracy.
- Host weekly meetings with the Administrator and other department heads regarding collection rates, as well as skilled patient assessments to review insurance reimbursement rates for optimal billing.
- Review incoming referrals to the facility for financial denial/approval through insurance verification.
- Enter in patient insurance data and demographics to maintain accurate billing records for a smooth billing process.
- Train and assist new BOMs on company policies and procedures, contributing to smooth transitions across sister facilities.
- Attend annual Medicaid Trust Fund Audits as well as Facility State Surveys.
Assistant Business Office Manager
Royse City Medical Lodge
01.2024 - 04.2025
- Assist and collaborate with Responsible Parties in obtaining Nursing Home Medicaid by monitoring pending cases and maintaining communication with Medicaid caseworkers.
- Bill Hospice and Medicaid timely and accurately, research/rebill any denied claims.
- Ensure collections for Hospice and Private pay are at or over 100% monthly.
- Monitor and maintain resident Trust Funds, ensuring accurate record-keeping is within compliance and regulations.
- Answer family inquiries regarding insurance, billing statements, or refunds.
- Process payments, refunds, and adjustments via Electronic Health Record System (EHR).
- Report and update census daily for the facility via Point Click Care.
Administrative Assistant
Royse City Medical Lodge
04.2023 - 12.2023
- Assisted the Admissions Director by providing personalized tours for visitors as well as process incoming referrals for the facility to financially and clinically review.
- Managed phone calls and emails, ensuring prompt and professional responses.
- Coordinated weekly care plan meetings for social worker and resident families to address concerns and outline plans of action.
- Develop strong relationships with residents and their family members as well as inform of facility knowledge and regulations.
- Handled confidential resident information to file records for the facility.
- Ordered office supplies biweekly to ensure consistent availability of essential office supplies and materials.
Education
High School Education -
Rowlett High School
Rowlett, TXSkills
- Accounts Receivable
- Financial Reporting
- Billing accuracy
- Insurance verification
- Regulatory Compliance
- Healthcare Software Proficiency
- Data Analysis & Entry
- Microsoft Office
- Time Management
- Appointment Scheduling
- Records Management
- Organization
- Multitasking
- Customer Service & Relations
- Attention to Detail
- Conflict resolution
- Communication Skills
- Team Oriented
- Leadership Development
- Adaptable
- Quick Learner
Timeline
Business Office Manager
Royse City Medical Lodge
04.2025 - Current
Assistant Business Office Manager
Royse City Medical Lodge
01.2024 - 04.2025
Administrative Assistant
Royse City Medical Lodge
04.2023 - 12.2023
High School Education -
Rowlett High School