Lauren Meintel
Bridgeport
Summary
My name is Lauren Meintel. I am in my thirties and have been working since I was fourteen years old. I have worked in restaurants, where I've had to pay attention to safety temperatures and procedures to ensure customer satisfaction and sanitation regulations. I've worked in many retail opportunities where I have not only promoted products, but have demonstrated them and shared knowledge about each product to drive up sales. I have built displays and other graphics to promote products. I have Supervised stores where I had to create a schedule for over twenty employees under me and also handle time off requests as well as call offs, reviews, and disciplinary actions. I have also worked in a sales environment where promotions, prices, product demonstrations and product knowledge as well as customer service have led to sales and longterm customers where I have made them the best opportunities to save money each month on their bills as well as the best coverage available. Im dedicated, positive, and open to new employment opportunists with room to advance.
I look forward to working with you! Thank you for your consideration!
Sincerely,
Lauren A. Meintel
Overview
7
7
years of professional experience
Work History
Sales Expert
T-Mobile
Saint Clairsville, OH
02.2024 - Current
- Developed tailored solutions to meet customer needs, enhancing satisfaction and loyalty.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Collaborated with team members to create engaging promotional strategies for new product launches.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decisionmaking.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Personal Shopper
Sams Club
Saint Clairsville, OH
09.2023 - 01.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
- Recognized security risks to properly handle situations.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Product Demonstrator
Crossmark
Saint Clairsville, OH
03.2022 - 09.2023
- Explained product specifications in detail to potential buyers, addressing their concerns and queries.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Organized product demonstrations for prospective clients, highlighting key features of the product.
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
- Made sure all demonstration equipment was functioning properly before each event or presentation began.
- Educated customers about proper use of the products by demonstrating its functions during presentations.
- Gathered feedback from customers regarding their experience with the product being demonstrated for future improvement purposes.
- Resolved any issues or problems encountered during demonstrations in a timely manner.
- Prepared detailed reports summarizing results from each demonstration session.
- Managed inventory levels of demonstration supplies ensuring they were adequately stocked at all times.
- Answered questions and helped customers find items while offering samples.
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
- Reviewed product displays before and after demonstrations to check for proper product arrangement.
- Cleaned and organized spaces to maintain neat promotional spaces.
Supervisor
Crossmark
Salisbury, MD
11.2021 - 10.2022
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Organized special events such as company picnics or holiday parties for employees.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Participated in conferences related to industry trends or organizational developments.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
Merchandiser
Driveline Retail
Wheeling, WV
01.2019 - 02.2021
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Provided feedback from customers regarding product selection, display, and pricing.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Coordinated promotional events such as special sales or clearance items.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Displayed appropriate signage for products and sales promotions.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed prices and descriptive signage to enhance displays and promote items.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Presented updated floor plans and design strategy to store management.
Education
Some College (No Degree) - English/Creative Writing
WVNCC
Wheeling, WVHigh School Diploma -
WPHS
Wheeling, WV07.2011
Skills
- Planning and Organization
- Decision-Making
- Sales Proficiency
- Online Order Processing
- Advertising and Marketing
- Customer Service
- Upbeat and Outgoing Attitude
- Verifying Order Accuracy
- Product Knowledge
- Leadership
- Computer Skills
- Retail
- Food Safety
- Food Service
- Reading Planograms
- Customer Satisfaction Skills
- Problem Solving
- Manners
- Respect
- Sales process management
- Social selling
- Upselling and cross selling
- Sales closing techniques
- Customer service
- Customer experience enhancement
- Product and service knowledge
- Client engagement
- Complex Problem-solving
- Product and service sales
- Relationship management
- Customer needs assessment
- Closing techniques
Education and Training
other,other
Timeline
Sales Expert
T-Mobile
02.2024 - Current
Personal Shopper
Sams Club
09.2023 - 01.2024
Product Demonstrator
Crossmark
03.2022 - 09.2023
Supervisor
Crossmark
11.2021 - 10.2022
Merchandiser
Driveline Retail
01.2019 - 02.2021
Some College (No Degree) - English/Creative Writing
WVNCC
High School Diploma -
WPHS