Lauren Melton
Lansing,IL
Summary
Results-driven Management professional with 11 years of experience in L-T-L operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Target
Chicago, Illinois
12.2021 - Current
- Managed shipping, receiving activities, including tracking incoming, outgoing shipments.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Loaded and unloaded packages from loading dock to trucks up to 70 lbs
Paralegal
Attorney Casandra E. Melton & Associates
Chicago, Illinois
01.2018 - 11.2021
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Participated in client interviews, observed questioning process and documented information.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Coordinated subpoena services and other support activities for legal office.
- Identified and analyzed legal documents, discoveries and contracts.
Freight Dock Operations Manager
UPS
South Holland, Illinois
12.2018 - 01.2019
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Facility Office Manager
UPS
South Holland, Illinois
01.2018 - 12.2018
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Freight Dock Operations Supervisor
UPS
South Holland, Illinois
10.2017 - 01.2018
- Complied with company policies, objectives and communication goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Loss Prevention Security Representative
UPS
Hodgkins, Illinois
02.2015 - 10.2017
- Developed security policies and procedures to ensure compliance with applicable laws and regulations.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Conducted site reviews and security audits and made recommendations to management based on findings.
Hub Operations Supervisor
UPS
Hodgkins, UPS
08.2014 - 02.2015
- Monitored KPIs such as turnaround time, accuracy rates, delivery times to measure performance of hubs' operations.
- Ensuring employee's adherence to safety procedures in compliance with OSHA and DOT guidelines.
- Developed and implemented procedures to ensure efficient hub operations.
- Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
- Performed periodic audits of warehouses' assets and resources to ensure they are properly utilized.
HR Recruiter
UPS
Hodgkins, Illinois
04.2014 - 08.2014
- Source qualified candidates through online job boards, social media networks, referrals.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Reviewed resumes and applications to determine which candidates met the position criteria.
Training and Development Supervisor
UPS
Hodgkins , Illinois
08.2013 - 04.2014
- Responsible for the training and development of new hires in safety, production, attendance policies, and procedures.
- Toured and processed new employees.
- Ensured effective communication between departments regarding development initiatives.
Loader/Unloader
UPS
Hodgkins, IL
04.2013 - 08.2013
- Unloaded materials by hand or with equipment to help team meet work demands.
- Packaged, crated and loaded items safely for transport.
- lifting ans sliding of packages weighing up to 70 pounds in conformity and compliance with UPS safety rules, regulations, and prodution standards
Education
Bachelor of Arts - Communications
Thomas Edison State University
Trenton, NJ08-2017
High School Diploma -
Olive Harvey Middle College
Chicago06-2011
Skills
- Labor Relations
- Production
- Health and safety compliance
- Incidents management
- Quality Assurance Controls
- Microsoft Office
Certification
- Six Sigma Black Belt
Timeline
Operations Team Lead
Target
12.2021 - Current
Freight Dock Operations Manager
UPS
12.2018 - 01.2019
Paralegal
Attorney Casandra E. Melton & Associates
01.2018 - 11.2021
Facility Office Manager
UPS
01.2018 - 12.2018
Freight Dock Operations Supervisor
UPS
10.2017 - 01.2018
Loss Prevention Security Representative
UPS
02.2015 - 10.2017
Hub Operations Supervisor
UPS
08.2014 - 02.2015
HR Recruiter
UPS
04.2014 - 08.2014
Training and Development Supervisor
UPS
08.2013 - 04.2014
Loader/Unloader
UPS
04.2013 - 08.2013
Bachelor of Arts - Communications
Thomas Edison State University
High School Diploma -
Olive Harvey Middle College